Summary

Overview

Work History

Education

Skills

Timeline

Jessica Edwards

Willingboro,NJ

Summary

Experience delivering customer service and administrative excellence, including direct support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastically pursuing opportunity driven to apply unfailing work ethic to meet objectives.

Overview

4

4

years of professional experience

Work History

Direct Support Professional

Bancroft

10.2020 - Current

Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Monitored progress and documented patient health status changes to keep care team updated.
Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Handled incoming mail, bills and invoices and completed appropriate actions.
Maintained strong connections within caregiver community to gain continuous knowledge.
Participated in ongoing training opportunities to stay current on best practices.
Responded to emails and other correspondence to facilitate communication.
Created and updated records and files to maintain document compliance.
Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Burlington County Institute of Technology

Westampton, NJ

06.2020

Skills

Data Entry
Conflict Resolution
Team Development
De-Escalation Techniques

Prioritization
Staff education and training
Document Control

Timeline

Direct Support Professional

Bancroft

10.2020 - Current

High School Diploma -

Burlington County Institute of Technology