Lamesha Horton
Sikeston,MO
Summary
I am hardworking, honest, and a reliable team player that works well with a diversified work force. I am seeking a position that will utilize my natural customer service skills in a growth-oriented environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Guardian Angels Home Health
Sikeston, MO
11.2025 - Current
- Provided daily assistance to individuals with disabilities, ensuring safety and personal care.
- Developed and implemented individualized support plans to enhance client independence.
- Collaborated with multidisciplinary teams to coordinate services and optimize client outcomes.
- Monitored client progress, documenting changes in behavior and well-being for assessment.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
Case Manager
Missouri Bootheel Regional Consortium
Sikeston, MO
09.2025 - Current
- Coordinated care plans to address client needs and improve service delivery.
- Developed and implemented strategies for client engagement and retention.
- Monitored progress of clients, adjusting support as necessary to ensure optimal outcomes.
- Collaborated with interdisciplinary teams to streamline case management processes.
- Educated clients on available resources and services, enhancing their access to support systems.
- Conducted assessments to determine eligibility for programs and services, ensuring compliance with regulations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Outreach Coordinator-Medicaid Expansion
Missouri Bootheel Regional Consortium
Sikeston, MO
02.2025 - Current
- Developed and implemented community outreach programs to increase engagement and participation.
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Cultivated partnerships with local organizations to enhance resource sharing and collaboration.
- Managed social media platforms to promote initiatives and increase visibility among target audiences.
- Analyzed community needs through surveys, informing strategic planning and program development.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
- Measured outcomes of outreach initiatives using established metrics, demonstrating tangible results to funders and stakeholders.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Improved team collaboration with introduction of effective project management tools.
- Increased community engagement by implementing strategic outreach initiatives.
Assistant Manager
Security Finance
Sikeston, MO
05.2024 - 02.2025
- Led team in daily operations, ensuring adherence to policies and procedures.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated cross-departmental communication to streamline workflows and improve collaboration.
- Analyzed operational data, identifying trends to drive strategic decision-making processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Office Administrator
Kemper Life
Sikeston, MO
01.2021 - 05.2024
- Answer the phones, process payments, key in applications, scan documents, assist policyholders and agents, handle cash, make deposits, order supplies, operate scanners, fax machine and copy machines, use adding machines and answer multiple phone calls at a time
Collections Agent
Bread Financial
Sikeston, MO
09.2022 - 12.2023
- Make outbound phone calls, process payments, set up payment arrangements
Customer Order Filler
Orgill, Inc
Sikeston, MO
01.2012 - 12.2018
- Operated digital order tracking system
- Filled orders in timely and orderly fashion meeting goals
- Trained new employees on policies and procedures
Production Finisher / Braider
Gates Rubber Company
Charleston, MO
01.2008 - 12.2012
- Cross trained to work in two departments
- Consistently met and exceeded production goals
- Trained new employees on policies and procedures
Education
Certificate - Medical Billing And Coding
Three Rivers College
Sikeston, MODiploma - undefined
Charleston High School
Charleston, MO06.1999
Skills
- Proficiency in Microsoft Office Applications & Data Entry
- Customer order fulfillment experience
- Internal and external customer experience
- Administrative Experience
- Order Entry
- Computer skills
- Medical terminology
- Office management
- Front desk
- Customer service
- Cash handling
- Sales
- Order fulfillment
- Phone etiquette
- Office experience
- Time management
- Salesforce
- Cash register
- Microsoft Excel
- Order entry
- Hotel experience
- Negotiation
- Geometry
- Algebra
- Communication skills
- Retail sales
- Organizational skills
- Clerical experience
- Personal assistant experience
- Microsoft Office
- Basic math
- Grocery store
- Bookkeeping
- Trigonometry
- Microsoft Outlook
- Administrative experience
- English
- Microsoft Word
- Data entry
Certification
- Certified Medical Assistant
- Driver's License
- January 2024 to May 2028
Timeline
Direct Support Professional
Guardian Angels Home Health
11.2025 - Current
Case Manager
Missouri Bootheel Regional Consortium
09.2025 - Current
Outreach Coordinator-Medicaid Expansion
Missouri Bootheel Regional Consortium
02.2025 - Current
Assistant Manager
Security Finance
05.2024 - 02.2025
Collections Agent
Bread Financial
09.2022 - 12.2023
Office Administrator
Kemper Life
01.2021 - 05.2024
Customer Order Filler
Orgill, Inc
01.2012 - 12.2018
Production Finisher / Braider
Gates Rubber Company
01.2008 - 12.2012
Diploma - undefined
Charleston High School
Certificate - Medical Billing And Coding
Three Rivers College