Shawnna Aiken
Chestertown,USA
Summary
Assisted in administrative tasks to support office operations. Demonstrated commitment to secretary responsibilities. Contributed to team success through diligent work ethic.
Provided compassionate care to patients, ensuring comfort and support for all individuals. Responded to customer and patient needs with professionalism and a gentle approach. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Community Work and Independence
Queensbury, NY
05.2025 - Current
- Empowered individuals with disabilities to live independently and engage actively in their communities. Enhanced daily living experiences through dedicated emotional and practical support. Fostered personal growth by effectively navigating community resources and implementing individualized support plans.
Dental Assistant
Hudson Headwaters Health Network
Warrensburg, NY
05.2024 - 05.2025
- Facilitated seamless communication by answering telephones and organizing surgery appointments. Enhanced patient experience by effectively rescheduling appointments to meet their needs.
- Streamlined scheduling processes through effective communication with healthcare providers and administrative teams.
- Enhanced patient care by preparing individuals for dental procedures and organizing necessary instruments. Contributed to treatment success through accurate x-ray administration and meticulous record-keeping. Streamlined appointment scheduling and upheld rigorous sterilization practices to promote a safe environment.
Medical Secretary
Glens Falls Hospital
Glens Falls, NY
08.2018 - 07.2020
- Oversaw secretarial functions utilizing expertise in medical terminology and clinical procedures. Managed appointment scheduling and patient billing operations. Organized and maintained medical charts, reports, and correspondence to enhance clinic efficiency.
Education
Certificate - Dental Assisting
Hudson Valley Community College
Troy, New York, NY05.2024
Associate of Science - Computer Science
Mildred Elley School-Albany Campus
Albany, NY01.2010
Skills
- Achieved efficient project execution by leveraging Microsoft Office XP tools for documentation and presentation needs Enhanced team collaboration through well-organized Excel spreadsheets and impactful PowerPoint presentations Improved data accessibility and reporting accuracy using Access functionalities
- Coordinated administrative tasks, including data entry and record management, to enhance operational efficiency
- Systematized record-keeping processes to enhance accessibility and retrieval of information
- Achieved improved client satisfaction through efficient appointment scheduling Enhanced team productivity by optimizing calendar management practices Fostered strong client relationships by maintaining clear communication regarding appointment details
- Developed proficiency in office procedures, contributing to streamlined workflows and effective communication
- Coordinated scheduling, patient records management, and communication to support efficient healthcare services
Timeline
Direct Support Professional
Community Work and Independence
05.2025 - Current
Dental Assistant
Hudson Headwaters Health Network
05.2024 - 05.2025
Medical Secretary
Glens Falls Hospital
08.2018 - 07.2020
Certificate - Dental Assisting
Hudson Valley Community College
Associate of Science - Computer Science
Mildred Elley School-Albany Campus