Directed transportation management and fleet maintenance operations, leveraging over 15 years of industry experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Territory Supervisor
IAA, Inc.
02.2022 - Current
Oversee day to day operations of Tow Trucks and cross continental shipments for Ohio, West Virginia and New York Branches. Scheduling, training, maintenance, logistics, benefits, interviewing, dispatch, customer service, corrective action, and many more.
Fleet Maintenance Supervisor
Insurance Auto Auctions
02.2022 - Current
Schedule PMs based on Equipment Use and Milage
Routine Daily Inspections
Use of Telematics Data
Pre and Post Trips Checked Daily
Weekly Teams Meeting for Equipment Performance
Weekly Conference Calls with Repair Facility Supervisors
Proper Scheduling to Reduce Down Times for Drivers and Maximize Company Revenue
Business Manager
Mr. USA Tires and Towing
08.2020 - 01.2022
Oversee day to day operations of 5 Tow Trucks. Scheduling, training, maintenance, benefits, interviewing, dispatch, customer service, corrective action, payroll, HR, and many more.
Owner/Operator
McAdams Automotive LLC
01.2017 - 05.2020
McAdams Automotive LLC - Hilliard, OH
Oversee day to day operations of several vehicles repairs including Oil Changes, Brakes, Alignments, Engine Repair/Swap, Transmission Repair/Swaps, Minor and Major Repairs as needed. Scheduling, training, maintenance, benefits, interviewing, dispatch, customer service, corrective action, and many more.
Owner/Operator
McAdams Towing LLC
01.2017 - 05.2020
Oversee day to day operations of 10 Tow Trucks in Columbus Ohio and Dayton Ohio. Scheduling, training, maintenance, benefits, interviewing, dispatch, customer service, corrective action, and many more.
Education
Bachelor's degree - Business Management
Franklin University
Columbus, OH
06.2011
Associate's degree - Hospitality Management
Zane State College
Zanesville, OH
06.2008
Skills
Achieved increased brand awareness through targeted marketing campaigns Drove customer engagement by implementing innovative promotional strategies Enhanced market positioning through effective collaboration with cross-functional teams
Diagnosed and resolved complex automotive issues, utilizing over 10 years of industry experience to provide high-quality repairs
Developed proficiency in office procedures, contributing to a productive and organized work environment
Utilized a decade of mechanical experience to implement effective solutions and drive continuous improvement in processes
Achieved significant sales increases through targeted customer outreach and relationship building Drove team performance by implementing best practices in sales techniques Cultivated a positive shopping experience that resulted in repeat business
Achieved successful project delivery by managing cross-functional teams effectively Drove project timelines and budget adherence through strategic oversight Enhanced team productivity and project quality through proactive leadership and support
Directed daily activities and provided guidance to maintain high standards of supervision
Monitored project timelines and adjusted schedules to ensure timely completion of deliverables
Achieved successful agreements through effective negotiation strategies Drove impactful discussions that resulted in favorable terms for all parties Delivered solutions that strengthened partnerships and improved collaboration
Achieved streamlined HR processes through effective HRIS management Enhanced data accuracy and accessibility, resulting in improved decision-making capabilities Fostered a culture of continuous improvement by implementing user feedback into system enhancements
Managed routes and schedules for truck deliveries, ensuring compliance with safety regulations
Adhered to safety regulations and maintained vehicle compliance while driving commercially
Applied proficient computer skills to streamline processes and improve data management
Achieved efficient data management through proficient use of Microsoft Access Enhanced reporting accuracy and accessibility, resulting in improved decision-making processes Optimized database operations to support team objectives and project outcomes
Monitored and analyzed inventory levels to support timely replenishment and reduce stock discrepancies
Exhibited advanced communication abilities, ensuring clarity and understanding in all stakeholder engagements
Mediated disputes and negotiated solutions to maintain positive relationships among team members
Achieved seamless document collaboration through effective use of Microsoft Word Enhanced team efficiency by implementing streamlined formatting techniques Improved user proficiency in document editing and formatting
Achieved significant improvements in supply chain efficiency through effective management of logistics operations Delivered enhanced product availability by optimizing inventory levels and reducing lead times Contributed to cost savings by implementing strategic supply chain solutions
Conducted thorough assessments of data trends and patterns to inform business strategies and optimize performance
Achieved streamlined data analysis through proficient use of Microsoft Excel Enhanced reporting capabilities by designing user-friendly spreadsheets Improved data organization, resulting in quicker access to critical information
Achieved streamlined operations by leveraging Microsoft Office applications for project documentation and reporting Enhanced team efficiency through effective use of scheduling and communication tools Improved data accuracy and accessibility through organized file management
Achieved improved inventory accuracy by effectively utilizing RF scanner technology Enhanced stock management processes through collaboration with team members Delivered reliable tracking of inventory items, contributing to overall operational efficiency
Oversaw cross-functional teams and aligned objectives to drive company vision and mission as part of senior leadership
Executed electrical installations and maintenance tasks, ensuring compliance with safety standards and regulations
Managed maintenance schedules and coordinated repairs to minimize downtime and extend asset lifespan
Executed heavy equipment operation for over a decade, demonstrating proficiency in various machinery and adherence to safety protocols
Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
Achieved high customer satisfaction ratings through proficient phone communication Enhanced team performance by promoting effective phone etiquette practices Improved customer engagement by implementing structured phone interaction protocols
Developed engaging curriculum and activities to promote English language proficiency among students
Managed data entry operations, maintaining high standards of accuracy and attention to detail
Coordinated daily shift activities, fostering a collaborative environment to meet operational goals
Achieved timely delivery of goods through effective logistics coordination Improved inventory accuracy by implementing systematic tracking methods Enhanced supply chain efficiency by fostering collaboration among teams
Managed preventative maintenance schedules and addressed mechanical issues to minimize downtime and maintain operational efficiency
Demonstrated proficiency in driving, maintaining high standards of vehicle operation and compliance over a decade of service
Specialized in troubleshooting mechanical issues and implementing effective solutions to enhance operational efficiency
Achieved high guest satisfaction ratings through effective team collaboration and service delivery Enhanced operational efficiency by implementing streamlined processes Fostered a welcoming environment that encouraged repeat business and positive reviews
Facilitated team development and performance through effective leadership and strategic planning
Produced high-quality presentations through proficient use of Microsoft PowerPoint Enhanced audience engagement by designing compelling visual content Achieved effective communication of ideas through strategic slide organization and design
Achieved high levels of accuracy in typing tasks, contributing to overall project success Improved document turnaround times through effective management of typing workflows Enhanced team productivity by providing reliable typing support
Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
Achieved seamless communication and scheduling through proficient use of Microsoft Outlook Improved team collaboration by organizing shared calendars and coordinating appointments Enhanced workflow efficiency by maintaining organized email correspondence
Coordinated and executed deliveries, maintaining high standards of service and reliability throughout a 10 year career
Executed loading and unloading procedures for flatbed shipments, adhering to safety regulations and protocols
Executed safe and compliant driving practices while operating box truck for various transportation needs
Implemented operational strategies to enhance customer satisfaction and streamline restaurant workflows
Utilized extensive knowledge of basic math principles to enhance accuracy in calculations and data analysis
Achieved high customer satisfaction ratings through proactive issue resolution Improved response times by implementing streamlined support processes Fostered strong relationships with customers to drive loyalty
Executed daily warehouse tasks, including receiving, organizing, and shipping products to ensure timely delivery
Facilitated effective management practices to ensure alignment with organizational goals
Achieved high customer satisfaction ratings through effective management of restaurant operations Improved team productivity by implementing training programs and performance evaluations Streamlined inventory processes to enhance cost efficiency and minimize shortages