Jessica Eglin
La Feria
Summary
Dynamic Retail Banker with a proven track record at any job I have worked in or at, excelling in customer service and financial transactions. Skilled in compliance adherence and conflict resolution, I foster strong customer relationships and enhance team collaboration, ensuring exceptional service and satisfaction. Passionate about delivering results and driving success in every interaction and always ready to learn new things that come my way.
Overview
8
8
years of professional experience
Work History
Retail Banker
Farmers State Bank of OH
West Salem
08.2023 - 01.2026
- Assisted customers with account inquiries and transaction requests, ensuring accurate and timely service.
- Educated clients on banking products and services, increasing their financial literacy and engagement.
- Conducted financial transactions, including deposits and withdrawals, efficiently.
- Performed teller duties such as cashing checks, accepting deposits and payments, processing money orders and cashier's checks.
- Resolved customer complaints by providing timely solutions and support.
- Collaborated with team members to improve customer service experiences, fostering a supportive team environment.
- Adhered to compliance regulations in all banking operations and procedures.
Customer Service Representative
Lowes Home Improvment
Wooster
03.2023 - 07.2023
- Resolved customer complaints and provided effective solutions to enhance customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved customer satisfaction by addressing issues with knowledgeable and friendly service.
- Collaborated with team members to enhance customer service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Cultivated strong customer relationships to drive repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Processed transactions accurately and efficiently at the checkout.
Cashier
Freddys Frozen Custard And Steakburger
Timnath
03.2022 - 01.2023
- Managed cash register operations, ensuring accurate financial transactions during high-volume periods.
- Processed customer transactions with accuracy and speed, contributing to positive dining experiences.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered exceptional customer service while promoting loyalty programs, enhancing customer retention.
- Assisted customers with menu selections and special dietary requests.
- Maintained cleanliness and organization of cashier area during peak hours.
- Collaborated with team members to ensure smooth service flow and customer satisfaction.
- Trained new cashiers on register operations and customer service standards.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Front Desk Receptionist
Comfort Dental Center
Windsor
06.2021 - 09.2021
- Greeted patients and visitors with a friendly and professional demeanor.
- Answered phone calls and addressed inquiries about services and insurance, ensuring clear communication and support.
- Provided customer service by promptly responding to inquiries via phone or email, enhancing patient satisfaction.
- Managed appointment scheduling using practice management software efficiently.
- Collected patient information and verified insurance details accurately.
- Processed payments and managed billing inquiries accurately, contributing to smooth financial operations.
- Handled patient records following privacy policies and confidentiality guidelines strictly.
- Maintained cleanliness and organization of the front desk area continually.
- Responded to inquiries and room requests made online, by phone, and via email.
Crew Member Trainer
Chipotle Grill
Prescott Valley
03.2018 - 10.2020
- Trained new crew members on food preparation and safety procedures.
- Conducted regular performance evaluations and provided constructive feedback.
- Monitored kitchen operations to maintain efficiency during peak hours.
- Ensured compliance with health regulations and cleanliness standards.
- Adhered to health department regulations regarding food handling procedures.
- Operated kitchen equipment and maintained cleanliness standards.
- Prepared food items according to company recipes and guidelines.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted in managing inventory levels and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Delivered exceptional customer service in fast-paced environment.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Upheld high standards of productivity and quality in operations.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Uphold high standards of productivity and quality in operations.
Education
High School Diploma -
Mayer High School
Mayer, AZ05.2017
Some College (No Degree) - Biology
Ottawa University
Surprise, AZSkills
- Banking products knowledge
- Financial transactions
- Cash handling
- Compliance adherence
- Customer relationship management
- Customer service
- Cross-selling
- Attention to detail
- Detail orientation
- Problem solving
- Team collaboration
- Time management
- Multitasking capacity
- Conflict resolution
- Relationship building
- Training and development
- Reliable and responsible
Dates - Resume Date
11/05/19
Timeline
Retail Banker
Farmers State Bank of OH
08.2023 - 01.2026
Customer Service Representative
Lowes Home Improvment
03.2023 - 07.2023
Cashier
Freddys Frozen Custard And Steakburger
03.2022 - 01.2023
Front Desk Receptionist
Comfort Dental Center
06.2021 - 09.2021
Crew Member Trainer
Chipotle Grill
03.2018 - 10.2020
High School Diploma -
Mayer High School
Some College (No Degree) - Biology
Ottawa University