MIKEL WHEELER
Queen City
Summary
Results-driven professional with 3 years of experience enhancing branch performance through effective leadership and a commitment to customer satisfaction. Cultivated a culture of accountability and motivation, resulting in improved team dynamics and retention. Engaged with the local community to strengthen relationships and drive business growth, establishing the branch as a trusted partner.
Overview
6
6
years of professional experience
Work History
Retail Relationship Banker
BMO
Bloomfield
05.2026 - Current
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Developed relationships with clients to enhance customer loyalty.
- Educated clients on banking products and services offered.
- Assisted customers with account inquiries and transactions.
- Processed account openings, closings, and maintenance requests accurately.
Associate Banker
BMO Bank
Bloomfield
05.2023 - 05.2026
- Ensured adherence to quality standards in all processes.
- Educated on procurement best practices.
- Recognized opportunities for enhancing operational efficiency.
Sales Consultant
Vaughn Automotive
Ottumwa
12.2022 - 05.2023
- Ensured client satisfaction by effectively resolving key issues.
- Applied extensive product knowledge to assist customers in-store.
- Enhanced customer engagement skills through direct interaction and feedback.
Team Lead
Walmart
12.2020 - 11.2022
- Projected timelines to align strategic planning with team goals.
- Resolved team conflicts to improve collaboration.
- Ensured effective use of resources to optimize project delivery.
- Projected timelines for strategic planning.
Education
High School -
Schuyler R-1 High School
Queen City, MOSkills
- Banking products knowledge
- Customer relationship management
- Client acquisition strategies
- Customer service
- Performance tracking
- Goal achievement
- Problem-solving
- Conflict resolution
Timeline
Retail Relationship Banker
BMO
05.2026 - Current
Associate Banker
BMO Bank
05.2023 - 05.2026
Sales Consultant
Vaughn Automotive
12.2022 - 05.2023
Team Lead
Walmart
12.2020 - 11.2022
High School -
Schuyler R-1 High School