Jessica Eichhorst

• Assisted customers with vehicle selection and provided product knowledge.
• Coordinated vehicle appraisals and ensured timely inspections.
• Resolved customer inquiries and managed complaints effectively.
• Educated customers on financing options and warranty packages.
• Answered incoming customer inquiries via phone, email and live chat.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Assisted customers by answering high volume of calls daily.
• Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
• Educated customers on product features, benefits as well as current promotions, discounts.

Managed the Customer Loaner Binder with timely updates and also setting up and receiving Customer Loaners

• Developed lesson plans and educational activities for diverse age groups.
• Collaborated with parents to discuss student progress and address concerns.
• Mentored new teachers on classroom management techniques and curriculum implementation.
• Supervised classroom environments to ensure safety and compliance with regulations.
• Engaged students in interactive learning experiences to promote critical thinking skills.
• Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
• Developed and implemented strategies to improve student learning outcomes.
• Evaluated and improved classroom environment to promote ultimate learning experiences.

• Led team in delivering exceptional customer service experiences.
• Trained new associates on sales techniques and product knowledge.
• Managed inventory levels to ensure product availability and organization.
• Assisted customers in selecting products that meet their needs.
• Collaborated with management to develop promotional displays and events.
• Maintained a clean and inviting store environment for shoppers.
• Assisted with the training of new sales associates.

• Assisted lead teachers in daily classroom activities and lesson implementation.
• Supported children's learning through engaging educational play and activities.
• Maintained a clean, organized, and safe classroom environment for students.
• Monitored student behavior and provided positive reinforcement for good choices.
• Helped prepare materials and resources for instructional activities and projects.
• Participated in staff meetings to discuss student development and classroom strategies.
• Helped maintain a safe and orderly learning environment.
• Supervised small group activities.
• Assisted classroom teacher in developing and implementing lesson plans.