Jessica Ekholm
Miramar,FL
Summary
Passionate and motivated Veterinary Technician with 17 years of experience working with animals, including 12 years in veterinary medicine and 8 years in specialty medicine. I specialize in oncology, staff training, patient care, and specialty medicine, with a proven ability to lead teams, manage workflows, and ensure high-quality veterinary care. Highly organized, detail-oriented, and adept at multitasking in fast-paced environments, with strong technical expertise and the ability to stay focused under pressure. Proven success working independently, delegating effectively, and excelling as a collaborative team member. Seeking a supervisory role in a veterinary hospital that delivers exceptional medical care while supporting team growth, ongoing professional development, and career advancement.
Overview
14
14
years of professional experience
Work History
Training Coordinator
Animal Cancer Care Clinic
01.2024 - Current
- Oversee training programs across 7 locations, 6 departments, and 16 teams, ensuring consistent onboarding, skills development, and operational excellence.
- Design and implement structured onboarding and cross-training programs, accelerating new hire productivity and improving retention.
- Lead safety and compliance training (OSHA, chemotherapy handling, AAHA safety, biomedical waste, sharps, and restraint protocols) to reduce risk and ensure regulatory adherence.
- Facilitate regular huddles with management, department heads, trainers, and trainees, and meet with the CEO to review OJT processes, training strategy, and organizational goals.
- Develop training strategies informed by staff feedback and performance outcomes, continuously refining programs to enhance effectiveness and engagement.
- Provide ongoing coaching, mentorship, competency evaluations, and on-the-job training, fostering professional growth, employee engagement, and a culture of continuous learning.
Veterinary Technician, Level III Specialty
Animal Cancer Care Clinic
01.2018 - Current
- Calculate, prepare, and administer chemotherapy and sedatives, ensuring accurate dosing and safe techniques.
- Perform lymph node and fine needle aspirates, and prepare cytology samples for lab submission.
- Assist specialists with procedures, including abdominal and thoracocentesis, biopsies, and ultrasound-guided aspirates.
- Manage patient records, referral histories, and pre-op scheduling for specialist appointments.
- Prepare estimates and discuss treatment plans in detail with clients.
- Educate clients on chemotherapy and medication side effects, including NADIR windows.
- Maintain patient safety and compliance with hospital protocols while cultivating a warm and compassionate atmosphere for patients and clients.
- Track patient status, record procedures, and collaborate with specialists to ensure each patient progresses smoothly to the next treatment stage.
Satellite Supervisor
Animal Cancer Care Clinic
01.2021 - 01.2024
- Supervised daily operations, including staff scheduling, shift management, and workflow coordination.
- Managed inventory, controlled substances, and compliance with state licensing, OSHA, and facility regulations.
- Recruited, trained, and mentored employees while setting performance goals and providing constructive feedback.
- Optimized operational efficiency through process improvements, maintenance scheduling, and cross-department coordination.
- Resolved customer and employee concerns professionally, maintaining positive relations and loyalty.
- Managed budgets and resources to ensure operational quality and consistency.
ER Technician
Doral Centre Animal Clinic
01.2018 - 01.2022
- Performed triage and stabilization for emergency and critical patients.
- Collected and processed laboratory samples to support timely diagnoses.
- Assisted with diagnostic imaging, including radiographs and ultrasound preparation.
- Calculated and administered emergency and anesthetic drugs; performed intubation and airway management.
- Prepared and administered medications via IV, SQ, IM, and PO routes.
- Assisted veterinarians in emergency and specialty procedures.
- Delivered client education, discharge instructions, and compassionate support.
- Ensured safe patient restraint and handling in high-stress situations.
- Maintained accurate and detailed electronic medical records.
Technician
Coconut Grove Animal Clinic
01.2016 - 01.2017
Technician
Upper East Veterinary Center
01.2013 - 01.2016
Overnight Supervisor
Buddy's Dog Den
01.2013 - 01.2016
- Conducted pet intake, documenting health, behavior, medications, and allergies.
- Handled administrative tasks including inventory management, scheduling, and client communication.
- Monitored animals for signs of illness or injury, supporting physical and mental wellbeing.
- Maintained grooming standards through washing, trimming, and bathing of animals.
- Managed facility cleanliness, including cages, dog runs, play areas, and grooming spaces.
- Restocked and rotated supplies to ensure efficient operations and prevent expiration of perishable goods.
- Coordinated transportation of pets to and from owners' homes.
- Delivered excellent customer service to clients, enhancing satisfaction and retention.
Operations & Site Manager
Brooklyn Standard
01.2012 - 01.2015
- Prepared employee schedules and allocated resources to resolve staffing challenges.
- Interviewed, onboarded, and trained new staff members.
- Addressed customer concerns to ensure high satisfaction and service quality.
- Maintained cleanliness, safety, and compliance with health regulations.
- Managed financial tasks, including payroll processing and vendor invoicing.
- Ordered and tracked inventory to maintain adequate food supplies.
- Conducted regular staff meetings to address concerns, provide guidance, and boost team motivation.
- Processed employee time-off and vacation requests efficiently.
- Certified in food handling by the NYC Department of Health and Mental Hygiene.
Education
Bachelor of Fine Arts - Media And Performing Arts
Savannah College of Art And Design
Savannah, GASkills
- Staff Training & Development Strategy
- Operations Management & Project Development
- Expert in using m2, calculation and administration of chemotherapy
- Venipuncture and catheter placement
- Drug calculations
- Digital Radiographs
- Laboratory skills and diagnostic sampling
- Medical record-keeping
- Client communication and education
Timeline
Training Coordinator
Animal Cancer Care Clinic
01.2024 - Current
Satellite Supervisor
Animal Cancer Care Clinic
01.2021 - 01.2024
Veterinary Technician, Level III Specialty
Animal Cancer Care Clinic
01.2018 - Current
ER Technician
Doral Centre Animal Clinic
01.2018 - 01.2022
Technician
Coconut Grove Animal Clinic
01.2016 - 01.2017
Technician
Upper East Veterinary Center
01.2013 - 01.2016
Overnight Supervisor
Buddy's Dog Den
01.2013 - 01.2016
Operations & Site Manager
Brooklyn Standard
01.2012 - 01.2015
Bachelor of Fine Arts - Media And Performing Arts
Savannah College of Art And Design
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