Karim Mitchell
Hyattsville,MD
Summary
Seasoned Operations Manager and talented leader with 7 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Coordinator
OBAN Corp
12.2023 - Current
- Maintained accurate records of over 200 employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Created and maintained detailed training records and reports for management review.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Guest Services/Valet Manager
Hyatt Regency
01.2022 - 01.2024
- Handled visitor needs by being first point of contact for guests, aided in front-desk operations, and ensured highest level of guest satisfaction for patrons.
- Evaluated employee performance, created strategies and services to enhance productivity and increase revenue and profitability.
- Created more sustainable work culture via means of effective communication, inclusivity, and teaching employees importance of strong team work,
- Individually managed valet department which included but is not limited to transportations team (shuttle bus/van/truck), Bell and Doorman, Concierge, and Front Desk staff.
- Drove guest satisfaction scores and increased overall guest experience.
- Improved customer service scores 25% from February to August.
- Implemented and developed weekly procedures to aid in operational productivity, improve guest experiences and customer retention.
- Created clear and concise scheduling tactics for people of multilingual backgrounds.
- Organized and distributed payroll for 20 staff members.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Created and delivered effective training materials and courses.
- Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
Assistant General Manager
Popeye's
06.2021 - 01.2022
- Oversaw daily operations of business
- Handled cash accurately and prepared deposits.
- Responsible for highest level of guest satisfaction, resolving issues, and managing business orders and budget
- Impacted customer service culture to reduce complaints by 30% within first 3 months.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed a team of 10 or more crew members to execute daily business targets,
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Created a more hospitable work culture to aid directly to business’ success.
- Obtained ServSafe certification.
Customer Service Manager
Wegmans Food Markets
03.2020 - 06.2021
- Acting generally as liaison between customers and employees by coordinating with both parties to acquire satisfactory results for all.
- Took ownership of customer issues and followed problems through to resolution.
- Responsible for leading a team developing strong customer service skills for each member.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Ensuring each team member in each department has the tools and resources needed to be successful.
- Built guest rapport by actively listening to customers, handling concerns quickly and escalating major issues to supervisor when needed resulting in 25% business profit within one year period.
- Consistently awarded top leadership titles within the company.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Route Manager
Orkin
03.2018 - 03.2020
- Responsible for planning, scheduling, and managing delivery routes for goods and/or services that comply with the company's standards and agreements.
- Maintained a good driving record for entirety of employment.
- Completed daily task within a timely fashion and upheld a continuously excellent relationship with all customers and business contractors by demonstrating strong critical thinking skills to manage each account accurately.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
Assistant Store Manager
Dollar General
03.2015 - 04.2018
- Managed presentation of merchandise, completion of paperwork, and preparation of deposits.
- Assisted the manager in planning and implementing strategies to attract customers
- Coordinated daily customer service operations such as sales processes, orders and payment tracking.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked the progress of weekly, monthly, quarterly and annual objectives
- Monitored and maintained store inventory metric tracking, manual counts, and computerized scanning, as needed.
Education
Business Administration And Management
Pennsylvania State University
University Park, PASkills
- Solution Coordination and Strategic Planning
- Budget Management and Business Strategy
- Schedule Coordination
- Sales Management
- Team Leadership
- Operations Management
- Staff Training
- VIP Services
- Training delivery
- Virtual Training
- Coaching and Mentoring
Websites
Accomplishments
- Volunteer For Boys and Girls Club
- Student Government Association Treasurer
- Honor Student in accelerated Talented and Gifted Program
- Highest performer at Wegman's during time of employment
Certification
- ServSafe Certification exp. 2025
Timeline
Training Coordinator
OBAN Corp
12.2023 - Current
Guest Services/Valet Manager
Hyatt Regency
01.2022 - 01.2024
Assistant General Manager
Popeye's
06.2021 - 01.2022
Customer Service Manager
Wegmans Food Markets
03.2020 - 06.2021
Route Manager
Orkin
03.2018 - 03.2020
Assistant Store Manager
Dollar General
03.2015 - 04.2018
Business Administration And Management
Pennsylvania State University