Jessica Elias
Oceanside,CA
Summary
I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have 5+ years of experience in customer service and administrative support. I am dependable, organized and a fast learner.
Overview
5
5
years of professional experience
Work History
Beauty Sales Advisor
Sephora
06.2022 - Current
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased store traffic with effective promotional events and in-store marketing strategies.
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
- Trained new employees on company policies, procedures, and best practices for superior performance within the role of Beauty Sales Advisor.
Administrative Assistant
Piercan USA
06.2021 - 02.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Front Desk Receptionist
Hyatt Hotels Corp
01.2020 - 12.2020
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
Education
Bachelor of Science - Justice Studies
California State University - San Marcos
San Marcos, CA06.2022
Associate of Science - Administration of Justice
Miracosta College
Oceanside, CA05.2019
Associate of Science - General Studies
Miracosta College
Oceanside, CA05.2019
Skills
- Team Collaboration
- Cash Handling
- Problem-Solving
- Multitasking Abilities
- Customer Assistance
- Data Entry
- Telephone Etiquette
- Team Training
- Customer Service
- POS Systems Expert
Timeline
Beauty Sales Advisor
Sephora
06.2022 - Current
Administrative Assistant
Piercan USA
06.2021 - 02.2022
Front Desk Receptionist
Hyatt Hotels Corp
01.2020 - 12.2020
Bachelor of Science - Justice Studies
California State University - San Marcos
Associate of Science - Administration of Justice
Miracosta College
Associate of Science - General Studies
Miracosta College