Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Ellis

Fredericksburg,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Marketing Coordinator

Rapid-Dry
Fredericksburg, VA
01.2024 - Current
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Assisted in developing content for websites, blogs, and social media platforms.
  • Monitored market trends to identify opportunities for product development or improvement.
  • Conducted research on competitors' activities and products to inform strategic decisions.
  • Evaluated success of campaigns by tracking relevant KPIs and metrics.
  • Created reports summarizing performance results against established goals.
  • Maintained a library of marketing collateral including images and videos.
  • Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
  • Identified potential partners for joint ventures or promotional initiatives.

CSR

Loving Air
Fredericksburg, VA
04.2022 - 12.2023
  • Maintained a high level of professionalism when dealing with difficult customers
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Provided exceptional customer service to ensure customer satisfaction
  • Resolved customer complaints promptly and efficiently
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Assisted with training and mentoring new team members
  • Performed data entry tasks accurately and in a timely manner
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Processed orders, returns, and exchanges in an accurate and efficient manner
  • Assisted customers with product selection by providing detailed information about available products and services
  • Met daily customer service quotas with a focus on quality
  • Maintained an updated knowledge base of current products, services, pricing, promotions
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
  • Logged details of customer service calls in computer system following correct protocols
  • Processed orders and detailed transaction information to customers
  • Tracked all incoming calls and emails from customers using appropriate software applications
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Identified opportunities for upselling additional products or services based on customer needs
  • Followed up with customers regarding product functionality and overall satisfaction
  • Monitored daily performance metrics such as call volume, wait times, resolution times
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

ADMINISTRATIVE ASSISTANT

Shiffletts Waste/GFL
Fredericksburg, VA
11.2019 - 04.2022
  • Maintained files and filing, keeping sensitive information confidential
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Maintained database of client contact information with accuracy and attention to detail
  • Maintained office inventory by assisting with supply orders
  • Maintained calendars and schedules to set appointments for management team
  • Processed incoming mail and distributed to relevant departments or individuals
  • Established professional and collaborative working relationships with company associates and external parties
  • Facilitated communication between different departments within the organization
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Screened incoming telephone calls, routing to appropriate personnel
  • Built and maintained relationships with vendors and other external contacts
  • Provided cross-coverage support for other administrative personnel
  • Created spreadsheets using advanced formulas and functions to analyze large datasets
  • Scheduled and confirmed appointments for clients, customers, and supervisors
  • Maintained scheduling and event calendars
  • Made copies of correspondence and other printed material.

OFFICE COORDINATOR

S&K Remodeling
Fredericksburg, VA
07.2019 - 11.2019
  • Monitored vendors to maintain competitive pricing and efficient deliveries
  • Input accurate account data to efficiently update company database and maintain detailed records
  • Assigned projects to administrative staff, boosting office productivity and streamlining processes
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Monitored and tracked expenses to keep business on track with financial targets
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets
  • Organized event logistics, such as scheduling, budget development and management, staffing and communicating with clients in regards to event needs
  • Designed and maintained spreadsheets documenting vendor, facility and guest information
  • Designed contracts, collected fees and booked venues for events
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.

OFFICE COORDINATOR

Maxkar Motors
Fredericksburg, VA
03.2019 - 07.2019
  • Develop or maintain Facebook company Web sites for internal and external company advertising
  • Perform database management and day to day operations using various types of software to include Microsoft Office
  • Perform general office duties to include answering telephones calls, faxes, and maintaining office supplies
  • Perform customer service by relaying information to callers, taking messages, and transferring calls to appropriate individuals
  • Establish and manage paper and electronic filing system used for creating and maintaining company documentation
  • Operate office equipment, such as fax machines, copiers, or phone systems
  • Greet customers and handle their inquiries in order to direct them to the appropriate personnel according to their needs
  • Manage incoming correspondence using Microsoft Outlook and internal office communication to attach appropriate files that require a reply or action to be taken
  • Organize scheduling and confirm appointments for clients, customers, or supervisors
  • Manage copies of correspondence or other printed material
  • Manage projects or contribute to committee or team work.

SALES REPRESENTATIVE

Nation Motors
Fredericksburg, VA
10.2018 - 03.2019
  • Initiated market research studies and analyze their findings
  • Responsible for directing, coordinating, formulating, and executing advertising and promotional material for planned campaigns
  • Worked with company officials, managers, sales departments and advertising and promotion managers to ensure promotional advertising requirements
  • Inspected layouts and adverting copy to perform editing of scripts, audio and video tapes and other promotional material for adherence to specifications
  • Prepared and negotiated sales and advertising contracts between organization and advertising organization by developing pricing strategies, balancing firm objectives, and customer satisfaction
  • Determined price schedules and discount rates
  • Provide customer complaint resolution regarding sales and service.

CONSULTANT

Fredericksburg Expo and Conference Center
Fredericksburg, VA
03.2013 - 06.2016
  • Consulted with possible clients to determine objectives and requirements for events taking place, such as meetings, conferences, and conventions
  • Responsible for the inspection of event facilities to ensure that they conform to the customer requirements
  • Evaluated and selected providers of services according to customer requirements
  • Responsible cleaning of facility before and after events following procedures for the use of chemical cleaners to prevent damage to floors and fixtures
  • Responsible for maintaining the integrity of the facility to include the floors, bathrooms, and general office environment
  • Insured safety of environment during inclimate weather by removing snow from sidewalks, driveways, or parking areas by using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals
  • Moved heavy furniture, equipment or supplies either manually or by using hand trucks.

SHIFT LEADER

Jersey Mikes
Stafford, VA
06.2012 - 03.2013
  • Conferred with supervisors to coordinate operations and activities within or between departments
  • Inspect materials, products, or equipment to detect defects or malfunctions
  • Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and to acceptable standards
  • Scheduled and received food and beverage deliveries verifying delivery content, quality, and quantity
  • Responsible for establishing and maintaining food and equipment inventory records
  • Inspected materials, products, or equipment to detect defects or malfunctions
  • Responsible for scheduling of staff and training of staff for their assigned duties
  • Counted money and made bank deposits.

CASHIER

Giant
Falmouth, VA
01.2012 - 06.2012
  • Established relationships with individual or business customers and provided customer service
  • Responsible for receiving and processing of account payment by cash, check, credit cards, vouchers, or automatic debits
  • Responsible for processing refunds, credits, or any charges due back to customers
  • Assisted customers in the process of resolving complaints/disputes
  • Greeted customers entering establishments and provided information about procedures and policies.

Education

HIGH SCHOOL DIPLOMA -

Mountain View High School
01.2012

Skills

  • Microsoft systems
  • Adobe Photoshop
  • Computer troubleshoot (to a degree)
  • Web site content
  • Sales
  • Customer service
  • Teamwork and Collaboration
  • Scheduling
  • Event Planning
  • Internet Marketing
  • Social media oversight
  • Business Administration

References

References available upon request

Timeline

Marketing Coordinator

Rapid-Dry
01.2024 - Current

CSR

Loving Air
04.2022 - 12.2023

ADMINISTRATIVE ASSISTANT

Shiffletts Waste/GFL
11.2019 - 04.2022

OFFICE COORDINATOR

S&K Remodeling
07.2019 - 11.2019

OFFICE COORDINATOR

Maxkar Motors
03.2019 - 07.2019

SALES REPRESENTATIVE

Nation Motors
10.2018 - 03.2019

CONSULTANT

Fredericksburg Expo and Conference Center
03.2013 - 06.2016

SHIFT LEADER

Jersey Mikes
06.2012 - 03.2013

CASHIER

Giant
01.2012 - 06.2012

HIGH SCHOOL DIPLOMA -

Mountain View High School

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