Shane McColgan
Maribel,WI
Summary
Well-rounded professional, with over 5+ years of customer service, relationship management, and process improvement. Skilled in training support, administrative efficiency, and cross-team collaboration. Recognized for adaptability, strong work ethic, and a passion for delivering exceptional service and driving continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Martinizing Dry Cleaners
Green Bay, WI
08.2025 - Current
- Greet and assist 20-30 customers daily, ensuring a positive experience from drop-off to pick-up.
- Process an average of 100+ orders, payments, and special requests with accuracy and attention to detail.
- Coordinate with production staff to ensure timely and quality completion of services.
- Address customer concerns and resolve issues in a professional, solutions-focused manner.
Account Executive
YESCO Sign & Lighting
Milwaukee, WI
11.2023 - 06.2025
- Cultivate client relationships within a designated territory, contacting 30+ new leads daily and maintaining strong connections with existing accounts.
- Collaborate with cross-functional teams to ensure seamless execution of client requests and operational efficiency.
- Exceed monthly revenue targets of $18,000 by leveraging strategic sales efforts and driving brand awareness.
Leasing Consultant
Wimmer Communities
Oak Creek, WI
09.2022 - 03.2024
- Conducted property tours, tailored presentations to client needs, and achieved a 40% show-to-lease rate.
- Managed administrative tasks, including Yardi uploads, rent processing, and tenant records, while ensuring compliance with Fair Housing guidelines.
- Resolved tenant concerns and coordinated community events to enhance engagement and retention.
Hair Stylist
Hair Crafters
Beach Park, IL
10.2017 - 05.2022
- Delivered personalized hair services, maintaining a 50% client retention rate through exceptional customer service.
- Scheduled appointments efficiently and handled accurate cash transactions for a seamless client experience.
- Engaged in ongoing education to stay updated on industry trends and techniques.
Marketing Intern
Hair Crafters
Beach Park, IL
01.2022 - 04.2022
- Designed flyers, banners, and social media advertisements to improve outreach and exposure for events.
- Organized 5 holiday and celebratory occasions, increasing employee and customer participation compared to prior company events.
- Improved the layout and functionality of the company’s website, which led to an increase in user engagement and overall seamless access to site resources.
Sales Representative
Outsourced Sales Leadership
Racine, WI
12.2020 - 07.2021
- Built rapport with 100+ potential customers daily, providing tailored recommendations and surpassing sales targets.
- Facilitated service activations and guided clients through contracts, ensuring satisfaction throughout the sales process.
- Acquired 20+ new customer accounts monthly, showcasing a results-driven approach to sales.
Education
Bachelor of Business Administration - Human Resource Management
University of Wisconsin–Green Bay
Green Bay, WI12.2027
Associate of Applied Science - Marketing
Gateway Technical College
Kenosha, WI08.2022
Skills
- Team leadership
- Strong verbal communication
- Skilled in resolving conflicts
- Flexible problem-solving
- Effective time management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- CRM software proficiency
- Microsoft Office Suite
Accomplishments
- National Honor Society for Academic Excellence
- Dean’s List (Consecutive Terms), GPA 3.9/4.0
Certification
- Compensation Analyst - Economic Research Institute
- Marketing-Sales - Gateway Technical College
- Sports & Event Marketing - Gateway Technical College
- Licensed Cosmetologist - Wisconsin Department of Safety and Professional Services
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Martinizing Dry Cleaners
08.2025 - Current
Account Executive
YESCO Sign & Lighting
11.2023 - 06.2025
Leasing Consultant
Wimmer Communities
09.2022 - 03.2024
Marketing Intern
Hair Crafters
01.2022 - 04.2022
Sales Representative
Outsourced Sales Leadership
12.2020 - 07.2021
Hair Stylist
Hair Crafters
10.2017 - 05.2022
Bachelor of Business Administration - Human Resource Management
University of Wisconsin–Green Bay
Associate of Applied Science - Marketing
Gateway Technical College