Shane McColgan
Maribel,WI
Summary
Well-rounded professional, with over 5+ years of customer service, relationship management, and process improvement. Skilled in training support, administrative efficiency, and cross-team collaboration. Recognized for adaptability, strong work ethic, and a passion for delivering exceptional service and driving continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Martinizing Dry Cleaners
08.2025 - Current
- Greet and assist 20-30 customers daily, ensuring a positive experience from drop-off to pick-up.
- Process an average of 100+ orders, payments, and special requests with accuracy and attention to detail.
- Coordinate with production staff to ensure timely and quality completion of services.
- Address customer concerns and resolve issues in a professional, solutions-focused manner.
Account Executive
YESCO Sign & Lighting
11.2023 - 06.2025
- Cultivate client relationships within a designated territory, contacting 30+ new leads daily and maintaining strong connections with existing accounts.
- Collaborate with cross-functional teams to ensure seamless execution of client requests and operational efficiency.
- Exceed monthly revenue targets of $18,000 by leveraging strategic sales efforts and driving brand awareness.
Leasing Consultant
Wimmer Communities
09.2022 - 03.2024
- Conducted property tours, tailored presentations to client needs, and achieved a 40% show-to-lease rate.
- Managed administrative tasks, including Yardi uploads, rent processing, and tenant records, while ensuring compliance with Fair Housing guidelines.
- Resolved tenant concerns and coordinated community events to enhance engagement and retention.
Hair Stylist
Hair Crafters
10.2017 - 05.2022
- Delivered personalized hair services, maintaining a 50% client retention rate through exceptional customer service.
- Scheduled appointments efficiently and handled accurate cash transactions for a seamless client experience.
- Engaged in ongoing education to stay updated on industry trends and techniques.
Marketing Intern
Hair Crafters
01.2022 - 04.2022
- Designed flyers, banners, and social media advertisements to improve outreach and exposure for events.
- Organized 5 holiday and celebratory occasions, increasing employee and customer participation compared to prior company events.
- Improved the layout and functionality of the company’s website, which led to an increase in user engagement and overall seamless access to site resources.
Sales Representative
Outsourced Sales Leadership
12.2020 - 07.2021
- Built rapport with 100+ potential customers daily, providing tailored recommendations and surpassing sales targets.
- Facilitated service activations and guided clients through contracts, ensuring satisfaction throughout the sales process.
- Acquired 20+ new customer accounts monthly, showcasing a results-driven approach to sales.
Education
Bachelor of Business Administration - Human Resource Management
University of Wisconsin–Green Bay
Green Bay, WI12.2027
Associate of Applied Science - Marketing
Gateway Technical College
Kenosha, WI08.2022
Skills
- Team leadership
- Strong verbal communication
- Skilled in resolving conflicts
- Flexible problem-solving
- Effective time management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- CRM software proficiency
- Microsoft Office Suite
Accomplishments
- National Honor Society for Academic Excellence
- Dean’s List (Consecutive Terms), GPA 3.9/4.0
Certification
- Compensation Analyst - Economic Research Institute
- Marketing-Sales - Gateway Technical College
- Sports & Event Marketing - Gateway Technical College
- Licensed Cosmetologist - Wisconsin Department of Safety and Professional Services
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Martinizing Dry Cleaners
08.2025 - Current
Account Executive
YESCO Sign & Lighting
11.2023 - 06.2025
Leasing Consultant
Wimmer Communities
09.2022 - 03.2024
Marketing Intern
Hair Crafters
01.2022 - 04.2022
Sales Representative
Outsourced Sales Leadership
12.2020 - 07.2021
Hair Stylist
Hair Crafters
10.2017 - 05.2022
Bachelor of Business Administration - Human Resource Management
University of Wisconsin–Green Bay
Associate of Applied Science - Marketing
Gateway Technical College