Jessica Muck
Roachdale,IN
Summary
Proven track record of enhancing customer satisfaction at Pet Supplies Plus through exceptional service and problem-solving skills. Demonstrated ability to manage multiple projects with strong time management and critical thinking abilities. Excelled in creating a positive atmosphere, fostering teamwork, and maintaining high standards under pressure.
Overview
15
15
years of professional experience
Work History
Stay at Home Mom
Self-employeed
01.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Team Member
Pet Supplies Plus
07.2022 - 12.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Welcomed customers and helped determine their needs.
Party Host
Urban Air Trampoline and Adventure Park
01.2021 - 04.2021
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT08.2027
High School Diploma -
Penn Foster Career School
Scranton, PA2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Active Listening
Timeline
Store Team Member
Pet Supplies Plus
07.2022 - 12.2022
Party Host
Urban Air Trampoline and Adventure Park
01.2021 - 04.2021
Stay at Home Mom
Self-employeed
01.2011 - Current
Bachelor of Science - Health Information Management
Western Governors University
High School Diploma -
Penn Foster Career School