Jessica Epting
Medical Assistant
Newberry,US
Summary
Dynamic healthcare professional with a proven track record at United Health Care Group, skilled in patient assessments and clinical documentation. Adept at building customer rapport and enhancing team efficiency through effective training. Committed to maintaining confidentiality and compliance while delivering exceptional service in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Health Care Screener
United Health Care Group, Maryland Heights MO
01.2015 - 01.2019
- Protected confidentiality of data by using security techniques.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Complied with all federal, state, and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
Registered Medical Assistant
Moss Medical
04.2015 - 02.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Employment Verification Specialist
General Information Services Inc.
08.2013 - 12.2014
- Enhanced the accuracy of employment verification by meticulously reviewing and cross-referencing applicant information.
- Increased overall efficiency by collaborating with team members to optimize workflows and share best practices.
- Streamlined the verification process by implementing efficient tracking systems for managing case files.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Consistently followed up on pending verifications until completion while keeping clients informed on progress updates.
- Maintained strict confidentiality, ensuring secure handling of sensitive employee data and documents.
- Utilized various software tools and platforms to efficiently manage cases, track progress, and maintain accurate records of completed verifications.
Box Office Manager
Newberry Opera House
08.1999 - 03.2012
- Established strong relationships with key stakeholders including promoters, vendors, and venue partners to enhance collaboration efforts.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
- Coordinated special promotions or group discounts, attracting new audiences to performances and events.
- Developed comprehensive staff training programs, enhancing team productivity and performance.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Education
Medical Assisting - Medical Assisting
Southeastern Institute
Columbia, SC 05.2001 -
Skills
Background checks
Research
Company processes and procedures
Analytical mindset
Customer rapport building
Patient assessments
Clinical documentation
Phlebotomy techniques
Medical records management
Inventory management
Medical equipment operation
Insurance verification
Healthcare billing
Timeline
Registered Medical Assistant
Moss Medical
04.2015 - 02.2017
Health Care Screener
United Health Care Group, Maryland Heights MO
01.2015 - 01.2019
Employment Verification Specialist
General Information Services Inc.
08.2013 - 12.2014
Medical Assisting - Medical Assisting
Southeastern Institute
05.2001 -
Box Office Manager
Newberry Opera House
08.1999 - 03.2012
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