Jessica Erbentraut
Communications Consultant
Yonkers,NY
Summary
Dynamic communications professional recognized for developing and executing impactful global internal communication strategies that drive significant increases in profits and productivity for industry leaders. Expertise includes C-suite counsel, employee engagement, content creation, change management, storytelling, transformation communications, project management, event and campaign planning, fundraising, external partnership development, and leading cross-functional collaboration. Proficient in crafting long-term strategies and detailed communications plans that align with key business objectives. Committed to informing and engaging employees to foster a culture of collaboration and enhance overall business performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Communications Consultant
Swiss Re
Armonk, NY
05.2025 - 11.2025
- Advised C-suite and stakeholders on effective messaging for internal and external communications.
- Facilitated global communication sessions for C-suite leaders, enhancing strategic alignment and AI transformation.
- Crafted comprehensive talking points, FAQs, and messaging documents to streamline and unify business strategies across key units.
- Executed comprehensive revisions of communication materials in partnership with diversity and inclusion team to reflect key branding changes.
- Oversaw the development of high-quality content such as articles, blogs, interviews, and videos. Managed the publication of content on digital platforms. Directed the digital production of video and visual content, evaluating the impact of communication initiatives and events.
- Collaborated with Americas employee communications team to execute key strategic initiatives.
- Advised stakeholders on effective messaging for internal and external communications.
Director, Change Communications Consultant
ROI
San Francisco
11.2021 - 10.2022
- Provided internal communications guidance and support for multiple clients in Fortune 500 companies through the development of: comprehensive communications strategies, storytelling, creative content, Return to Office (RTO) communications, Sustainability communications, FAQ’s, organizational announcements, COVID communications, website updates, talking points, and event planning.
- Supported ROI 2022 Internal Communications Benchmark project.
Communications Consultant
In the Clear Communications, LLC
Yonkers, NY
05.2018 - Current
- Developed comprehensive communication strategies for Tennis Golf Association (TGA) to enhance client engagement and brand visibility. Provided ongoing marketing and communications support to TGA Southern Westchester and Fairfield Counties.
- Consulted for a retail company to identify internal communications strategy and led initiatives to streamline internal communication processes, fostering collaboration among departments.
- Consulted over several months with BCG to simplify internal presentations for learning and develop event programs.
- Provided long-term internal communications support consulting for a Westchester- based real estate/property management company. Planned, wrote, edited, coordinated, and published a variety of communications to inform shareholders of key changes and updates including: COVID-19 preparedness, created content for newsletters, announcements, talking points/agendas, financial updates and achievements.
Change Communications Consultant
Wells Fargo
New York, NY
01.2018 - 04.2018
- Developed comprehensive communications and change management strategies for enterprise-level identity and access management (IAM) projects resulting in enhanced stakeholder engagement and brand visibility.
- Supported the enterprise access management (EAM) organization in achieving project goals. Collaborated with teams to facilitate effective communication throughout project phases.
- Collaborated with senior leaders and team members to drive organizational initiatives.
- Orchestrated planning, writing, editing, coordination, and publication of diverse complex communications.
- Delivered comprehensive communications, including announcements, product information, alerts, and presentations, to enhance stakeholder engagement. Developed educational and awareness materials that increased understanding of key initiatives.
- Led cross-functional teams in creating and implementing effective marketing campaigns.
Director- Marketing Transformation and Communications
MasterCard
New York, NY
01.2013 - 07.2017
- Directed communication strategies for over 600 employees in law franchise integrity and 300 employees in enterprise security solutions. Developed and executed comprehensive communication campaigns, including storytelling events, live webcasts, global announcements, and multimedia initiatives. Proactively identified thought leadership opportunities for executives to highlight key initiatives. Crafted external communications for programs affecting customers. Partnered with Human Resources, Learning and Development, Diversity and Inclusion, Finance, Sourcing, and other critical business areas to create programs that foster employee engagement, recognition, compliance messaging, training, and philanthropic initiatives while overseeing budget management.
- Drafted and refined global announcements, executive communications, and formal presentations for General Counsel and eight executive direct reports, impacting over 12,000 employees.
- Designed and rolled out targeted communication strategies that successfully engaged over 40,000 clients regarding global product launches focused on Mastercard's safety, security, and risk management solutions.
- Developed and implemented internal messaging to enhance understanding of biometrics pilot among 12,000 employees and inform media about new payment solutions.
- Developed and executed video content for executives and significant events, including Global Risk Leadership forums and the annual UN General Assembly.
- Led cross-functional teams to develop and implement strategic initiatives enhancing customer engagement.
(Contractor) Internal Communications Manager, Human Resources
Thomson Reuters
New York, NY
12.2011 - 05.2012
- Developed and implemented project planning, intranet site procedures, and stakeholder engagement strategies to facilitate successful HRIS system transition.
- Crafted and executed stakeholder engagement plan to facilitate successful implementation of new Workday HRIS system.
- Developed intranet site and curated collaborative stories to enhance team communication.
- Developed and distributed newsletters to engage HR professionals and inform HRIS project stakeholders.
- Developed comprehensive presentation decks for senior stakeholder meetings.
Manager IT Investment Banking Communications
Credit Suisse
New York, NY
09.2010 - 09.2011
- Oversaw internal communications and change management strategies related to IT investment banking initiatives, utilizing global announcements, intranet updates, articles, town halls, networking webcasts, and multimedia platforms. Collaborated with CIO to enhance communication with direct reports and throughout the organization.
AVP Communications, IT and Corporate Real Estate Services
Barclays Capital
New York, NY
12.2008 - 09.2010
- Directed internal communications strategy for over 12,000 employees across global IT, HR diversity, and corporate real estate services functions. Enhanced communication initiatives within technology organization to improve engagement. Authored articles and oversaw coordination of supporting photography and images. Led facilitation and coordination of employee programs and events. Created and managed news and communication SharePoint website for CRES function, implementing a streamlined publication process.
Senior Internal Communications Manager
TIAA-CREF
New York, NY
11.2007 - 11.2008
- Communicated Asset Management strategy to employees through intranet e-newsletter and targeted client communications. Collaborated with media relations to align internal and external messaging. Assisted Human Resources in conveying organizational changes and mandatory training. Managed and analyzed usage of asset management section on corporate intranet site. Drafted messages from Executive Vice President of Asset Management division regarding business and organizational changes.
Communications Specialist
New York Stock Exchange
New York, NY
12.2001 - 11.2007
- Promoted to direct communication strategies between regulatory department and trading floor to enhance collaboration. Oversaw development and management of intranet site as a key internal communications tool. Designed and launched an online training library to support various training initiatives for floor members. Partnered with human resources to lead recruitment and management of annual MFR trainee program and strategic events.
Education
Master of Arts - Corporate Communications
Baruch College
New York, NYBachelor of Science - Media Communications & Business Administration
St. John's University
Jamaica, NYSkills
- C-Suite counsel
- Change Management
- Creative Communications & Collateral Development
- Content creation
- Cross-Functional Collaboration
- Employee Engagement
- Event/Campaign Management
- Fundraising
- Internal & External Marketing
- Legal, Human Resources & IT Strategy
- Thought Leadership
- Project Management
- Spanish (Intermediate)
- Strategic Planning
- MS Office Suite for Windows and MAC (Excel, Word, PowerPoint, MS Project, Forms, and Outlook), MS 365 Copilot, ChatGPT, Google Suite, Movavi, Sido, Digital Communications & Social media platforms, Slack, AP Style, Vive Engage, SharePoint, Photoshop, Adobe, Canva and AI training for comms efficiency
Affiliations
- Executive Board member PTA (Kahlil Gibran) September 2022 – June 2025
- Yonkers Council of PTSA, DEI Committee, and Scholarship Committee – 2024/2025
- Bronx HELP Homeless Shelter and POTS (Coordinate annual volunteer initiatives)- 2015 - Present
Certification
- Westchester County Change Maker Award (NCNW and County Legislators) – February 2025
- Recognized by Senator Shelley Mayer for sharp execution of Yonkers Public Schools fundraising gala raising over 25k in scholarship funds – May 2024
- LFI General Council Leadership Award – January 2017
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Communications Consultant
Swiss Re
05.2025 - 11.2025
Director, Change Communications Consultant
ROI
11.2021 - 10.2022
Communications Consultant
In the Clear Communications, LLC
05.2018 - Current
Change Communications Consultant
Wells Fargo
01.2018 - 04.2018
Director- Marketing Transformation and Communications
MasterCard
01.2013 - 07.2017
(Contractor) Internal Communications Manager, Human Resources
Thomson Reuters
12.2011 - 05.2012
Manager IT Investment Banking Communications
Credit Suisse
09.2010 - 09.2011
AVP Communications, IT and Corporate Real Estate Services
Barclays Capital
12.2008 - 09.2010
Senior Internal Communications Manager
TIAA-CREF
11.2007 - 11.2008
Communications Specialist
New York Stock Exchange
12.2001 - 11.2007
Master of Arts - Corporate Communications
Baruch College
Bachelor of Science - Media Communications & Business Administration
St. John's University
SELECTED HIGHLIGHTS
- Provided communications guidance and support for multiple clients in Fortune 500 companies through the development of: comprehensive communications strategies, storytelling, creative content, Return to Office (RTO) communications, Sustainability communications, FAQ’s, organizational announcements, COVID communications, website updates, talking points, and event planning.
- Developed proposal to build out a Community Schools Program across the Yonkers Public Schools creating new partnerships and provide more services to underserved communities. Implemented new Resource Guide with enrichment opportunities.
- Raised the visibility of the Master Your Card (MYC) Program through a comprehensive communications plan showcasing the financial inclusion program, and also inspired employees to be ambassadors via teaching underserved communities about the benefits of electronic payments.
- Designed and executed Safety and Security communications strategy that raised the visibility 75% internally and externally of the Franchise Integrity ESS teams at MasterCard reaching over 40k customers.
- Drove Biometrics Pilot internal communications strategy to enhance safety and security for electronic payments