Jessica Ernst
Louisville,KY
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 5 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
20
20
years of professional experience
Work History
Home Dialysis Clinic Manager
Fresenius Kidney Care Dialysis
02.2018 - Current
- Streamlined clinic operations by implementing efficient scheduling and appointment systems..
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Managed three home dialysis clinics and 1 skilled nursing dialysis den.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Home Dialysis Staff Nurse
Fresenius Kidney Care Dialysis
02.2012 - 02.2018
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Teach home dialysis to patients and their families to maintain patient's autonomy.
- Mentored new nursing staff, supporting their professional growth and development.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
Patient Care Technician
Fresenius Kidney Care Dialysis
08.2004 - 02.2012
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Certified Nursing Assistant
Saint Mary's And Elizabeth Hospital
01.2004 - 08.2004
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
Associates of Nursing - Nursing
Jefferson Community And Technical College
Louisville, KY12.2011
Skills
- Clinical Management
- Patient Flow
- Program Management
- Data Analysis
- HIPAA Compliance
- Regulatory Compliance
- Decision Making
- Organizational Skills
- Leadership Abilities
- Employee Training
Timeline
Home Dialysis Clinic Manager
Fresenius Kidney Care Dialysis
02.2018 - Current
Home Dialysis Staff Nurse
Fresenius Kidney Care Dialysis
02.2012 - 02.2018
Patient Care Technician
Fresenius Kidney Care Dialysis
08.2004 - 02.2012
Certified Nursing Assistant
Saint Mary's And Elizabeth Hospital
01.2004 - 08.2004
Associates of Nursing - Nursing
Jefferson Community And Technical College
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