Jessica Erwin
Griffithsville,WV
Summary
Driven and compassionate Lead Veterinary Technician with a proven track record at Kanawha Charleston Humane Association, enhancing patient care and streamlining clinic. At Kanawha Charleston Humane Association I have been in the adoptions department, admissions department, and now in the clinic, I am the lead tech in 2 clinics and can also do reception. I run rooms, run different computer software systems, communicate with clients in person and on the phone.
Overview
5
5
years of professional experience
Work History
Lead Veterinary Technician
Kanawha Charleston Humane Association
Charleston, WV
08.2020 - Current
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
- Communicated efficiently with clients about their pets, answered phones, checked clients in and out.
Online Grocery Associate
Walmart
Charleston, WV
07.2019 - 08.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Talked on the phone with customers while full-filling the duties in front of me.
Education
Associates Degree - Veterinary Technology
Carver Career Center
Charleston, WV07.2022
Diploma -
Milton Union
West Milton, OH2019
Skills
- Animal Restraint Techniques
- Staff Training and Development
- Time management mastery
- Medical record-keeping
- Intravenous Catheter Placement
- Vaccine administration
- Appointment scheduling efficiency
- Emergency medicine proficiency
- Veterinary Diagnostic Imaging
- Expert Anesthesia Administration
- Compassionate Patient Handling
- Reception area upkeep
- Front Desk Reception
- Medical Reception
- Telephone reception
Timeline
Lead Veterinary Technician
Kanawha Charleston Humane Association
08.2020 - Current
Online Grocery Associate
Walmart
07.2019 - 08.2020
Associates Degree - Veterinary Technology
Carver Career Center
Diploma -
Milton Union