JESSICA E. SALAZAR
Miami,FL
Summary
Medical Assistant and patient support professional with experience in scheduling, patient intake, insurance verification, call documentation, and care coordination. Background includes EHR documentation, phlebotomy support, prior authorizations, and patient-facing communication across clinical and call center settings.
Overview
2
2
Languages
9
9
years of professional experience
Work History
M.A/Call Agent
Maxhealth Center
Miami, Florida
10.2025 - Current
- Handled inbound patient calls for Maxhealth Center, ensuring professional and courteous service to enhance patient experience.
- Verified patient information and insurance details before forwarding requests.
- Scheduled appointments and updated visit details in practice systems.
- Documented call notes and patient concerns in daily records.
- Maintained detailed records of customer interactions and transactions to support operational efficiency.
- Escalated complex customer inquiries to appropriate personnel, facilitating timely resolution of issues.
M.A
Community Medical Group
05.2025 - 10.2025
- Coordinated patient appointment scheduling and follow-up to enhance clinic flow.
- Provided patient education on treatment plans and medication use to support adherence and understanding.
- Worked with healthcare providers to maintain clear communication about patient needs and concerns.
- Collected medical history, medication details, symptoms, and allergy information from clients.
- Escorted patients to exam rooms, addressed questions, and prepared them for physician examinations.
- Managed medical records by filing, organizing, and scanning documents.
- Performed thorough cleaning, restocking, and organization of exam rooms and medical equipment to ensure readiness for patient care.
- Built strong patient relationships through clear communication and commitment to quality care.
- Ensured safe, clean clinical environment by adhering to infection control guidelines and properly disposing of biohazardous waste.
M.A/Scribe
Miami Hematology and Oncology
06.2022 - 04.2025
- Assisted physicians with the examination and treatment of patients with hematologic and oncologic conditions such as leukemia, lymphoma, anemia, and solid tumors.
- Collected and documented patient vitals, medical history, symptoms, and treatment side effects in the electronic health record (EHR).
- Administered injections and coordinated medication refills, including chemotherapy support meds (e.g., antiemetics, growth factors).
- Educated patients and families on treatment plans, medication side effects, and symptom management to enhance understanding and compliance.
- Coordinated prior authorizations and facilitated care among pharmacies, labs, and healthcare providers to streamline patient treatment.
- Accurately documented patient encounters in real-time during consultations with hematologists and oncologists.
- Recorded detailed histories, physical exams, assessments, and treatment plans in the Electronic Health Record (EHR) system.
- Documented comprehensive notes for complex cancer cases and treatment protocols to support effective patient care and clinical decision-making.
M.A
The Center for Arthritis and Rheumatic Disease
01.2019 - 06.2022
- Facilitated patient care by preparing exam rooms and taking vital signs, contributing to efficient patient flow.
- Documented patient history, symptoms, and medication updates in the electronic health record (EHR) system.
- Performed phlebotomy, administered injections (e.g., biologics, corticosteroids), and handled specimen collection.
- Provided patient education on rheumatologic conditions, medication regimens, and injection techniques.
- Managed inventory of medical supplies and ensured sterile environments to support safe and compliant patient care.
- Aided providers during joint aspiration/injection procedures and other in-office treatments to enhance patient outcomes.
BDC Sales
Dadeland Dodge
Cutler Bay, Florida
07.2017 - 01.2019
- Explained pricing, trade-ins, and financing options to guide customer decision-making.
- Presented vehicle features, trim levels, and technology options.
- Followed up with leads through calls and messages.
- Resolved customer issues with knowledgeable, friendly service to enhance satisfaction and loyalty.
- Handled inbound customer calls for billing, account, and service questions.
- Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
Education
Certified Medical Assistant -
Fortis College
01-2019
High School Graduate -
Keys Gate Charter High School
01-2018
Skills
- Electronic health records
- Patient scheduling
- Appointment coordination
- Insurance verification
- Prior authorization
- Patient intake
- Phlebotomy support
- Care coordination
- Customer communication
- Problem solving
- Patient education
- Patient communication
- Team collaboration
- Call tracking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
M.A/Call Agent
Maxhealth Center
10.2025 - Current
M.A
Community Medical Group
05.2025 - 10.2025
M.A/Scribe
Miami Hematology and Oncology
06.2022 - 04.2025
M.A
The Center for Arthritis and Rheumatic Disease
01.2019 - 06.2022
BDC Sales
Dadeland Dodge
07.2017 - 01.2019
Certified Medical Assistant -
Fortis College
High School Graduate -
Keys Gate Charter High School