Jessica Esparza
Lanett,AL
Summary
Seeking a challenging and rewarding position in a facility that offers opportunities for knowledge and experience, as well as avenues for professional growth and advancement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aldi USA
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
General Manager
Dunkin' Donuts Franchising
03.2022 - 07.2024
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed service and sales strategies to improve retention and revenue.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Led employee evaluations with constructive feedback to boost performance.
- Guided management and supervisory staff to promote smooth operations.
Operations Manager
7-eleven Convenience Store
03.2012 - 03.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
Assistant Manager
7-eleven Convenience Store
05.2006 - 11.2010
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
High School Diploma -
Naples High School
Naples, FL05.2006
Skills
- Cross-Functional Team Management
- Sales Team Development
- Performance Improvements
- Supervision and Training
Certification
- ServSafe 2022
Education and Training
other
Timeline
Assistant Manager
Aldi USA
07.2024 - Current
General Manager
Dunkin' Donuts Franchising
03.2022 - 07.2024
Operations Manager
7-eleven Convenience Store
03.2012 - 03.2022
Assistant Manager
7-eleven Convenience Store
05.2006 - 11.2010
High School Diploma -
Naples High School
Similar Profiles
Andrew PaisleyAndrew Paisley
Assistant Store Manager at Aldi USAAssistant Store Manager at Aldi USA
Yosef AragonYosef Aragon
Supply Chain Assistant at Aldi USASupply Chain Assistant at Aldi USA
Phoebe EliasPhoebe Elias
District Manager at Aldi USADistrict Manager at Aldi USA
KILEAH BECKERKILEAH BECKER
Lead Sales Associate at Aldi USALead Sales Associate at Aldi USA
Tiffany EdwardsTiffany Edwards
Chart Deficiency Analyst at WellStar Health System IncChart Deficiency Analyst at WellStar Health System Inc