Jernaud Brown
Riverview
Summary
Dynamic Retail Sales Associate with a proven track record at Aldi USA, excelling in customer assistance and complaint management. Recognized for enhancing customer loyalty through exceptional service and effective product merchandising. Skilled and adept at building rapport, ensuring a positive shopping experience for all customers along with a strong work ethic that can be carried into any field of work.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Aldi USA
03.2021 - Current
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, and locate items.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Winn Dixie Supermarket
11.2019 - 03.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Aviation
Global Pilot Academy
Tampa, FL06-2026
Skills
- Department reset
- Point of sale systems
- Complaint management
- Product merchandising
- Cash drawer balancing
- Merchandise display
- Returns and exchanges
- Product recommendations
- Backroom organization
- Shelf stocking
- Verbal and written communication
- Customer assistance
Timeline
Retail Sales Associate
Aldi USA
03.2021 - Current
Retail Sales Associate
Winn Dixie Supermarket
11.2019 - 03.2021
No Degree - Aviation
Global Pilot Academy