Jessica Espinoza
Jamaica,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
2
2
years of professional experience
Work History
Victoria Secret
Sales Associates
05.2023 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Babysitter
To Family
06.2022 - 10.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Juniors Restaurant
Hostess , Baker , Cashier
06.2021 - 05.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
No Degree - Nuclear Medicine Technology
Molloy College
Rockville Centre, NY06.2026
High School Diploma -
Hillcrest High School
Jamaica, NY06.2021
Skills
- Service Requests
- Customer Inquiries
- Client Satisfaction
- Maintenance Organization and Development
Languages
Spanish
Limited Working
Timeline
Victoria Secret
Sales Associates
05.2023 - 08.2023
Babysitter
To Family
06.2022 - 10.2022
Juniors Restaurant
Hostess , Baker , Cashier
06.2021 - 05.2022
No Degree - Nuclear Medicine Technology
Molloy College
High School Diploma -
Hillcrest High School
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