Jessica Estrada
Summary
Reliable Medical Biller with coding and medical terminology knowledge.
Polished and hardworking performer with background overseeing accounts and handling records management tasks.
Driven Medical Biller motivated to perform beyond expectations.
Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving.
Detail-oriented Cashier Clerk with strong understanding of bookkeeping principles and customer service.
Experienced in developing and managing efficient billing and posting processes.
Considered focused and organized team player.
Willingness to take on added responsibilities to meet company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced in developing and managing efficient billing and posting processes.
Efficient billing professional with 6 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks.
Overview
16
16
years of professional experience
Work History
Medical Billing Specialist
Bobs Inc
05.2019 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
Medical Billing Assistant
J&J Billing Services
01.2018 - 05.2019
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Optimized workflow efficiency within the department using strong organizational skills when prioritizing tasks under tight deadlines.
- Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
Accounting Booth Clerk/Cashier
Superior Grocers
05.2008 - 01.2018
- Enhanced customer experience by efficiently managing booth operations and providing prompt assistance.
- Resolved customer issues in a timely manner, demonstrating strong problem-solving skills and professionalism.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Collected Utility payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate of Billing - Medical Billing
American Career College
Ontario, CA01.2018
GED -
Fontana Adult School
Fontana, CA06.2004
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- CPT Knowledge
- ICD-10 Proficiency
- Medicare and Medicaid process
- Medical Coding Expertise
- Bill payment
- Accounts Payable
- Collections Management
- Data Entry
- Medical Billing
- Medical Terminology
- Billing and Collection Procedures
- Insurance claims processing
- Insurance claims processing
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Medical Billing Specialist
Bobs Inc
05.2019 - Current
Medical Billing Assistant
J&J Billing Services
01.2018 - 05.2019
Accounting Booth Clerk/Cashier
Superior Grocers
05.2008 - 01.2018
Certificate of Billing - Medical Billing
American Career College
GED -
Fontana Adult School