Jessica Estrada

Work 1:1 with patients in clinic settings | Consistently implement treatment plans and prepare program materials; treatment protocols that include a wide variety of domains such as toilet training, communication, social, and adaptive living skills | Collect and maintain accurate skill acquisition and behavior reduction data and clinical notes utilizing data collection software | Review and implement consultation/supervision note recommendations | Participate in ongoing training, evaluations, and meetings, as required | Assist with parent training and clinical assessments, as needed | Communicate appropriately and effectively with the BCBA, colleagues and families, as needed regarding learner's progress

Supervise and assist elderly, ill or disabled clients | Perform household chores depending on needs, including doing the dishes, washing laundry, making up beds, vacuuming | Prepare meals and shop for client needs | Assure clients take the right medications on schedule and monitor them for any concerning symptoms | Schedule appointments

Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers | Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits | Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits | Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.

Supervise and assist elderly, ill or disabled clients | Perform household chores depending on needs, including doing the dishes, washing laundry, making up beds, vacuuming | Prepare meals and shop for client needs | Assure clients take the right medications on schedule and monitor them for any concerning symptoms | Schedule appointments as well as transporting client

Answer Inbound Calls from customers/clients with questions concerning and/or related to their account | Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems | Identify customer needs to provide complete and accurate service | Acknowledge and resolve customer complaints and difficult situations | Process required transactions via web-based applications | Submit research requests concise yet accurate | Maintain a thorough knowledge of the company and client programs, policies, and technology | Communicate effectively in a warm and empathetic manner | Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals | Provide support to other positions/operations in cases during heavy workloads or absences.