Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Eulloqui

Hayward,CA

Summary

Ambitious and bilingual individual seeking an opportunity to provide and expand my work skills. Dedicated to providing the best service and experience possible in any work setting. Several years of experience in Healthcare and Dental Administration including Epic system. Willing to learn and easily adjust to new changes.

Work History

New Patient Coordinator-Otolaryngology (ENT)

Stanford Health Care
08 2022 - 10 2025
  • Reviewed and assured completion of individual patient referrals ENT specialty clinic by requesting clinical records/radiology reports in a timely manner. Commicated with Laryngology, Rhinology, and Ear Institute Clinics for scheduling coordination and triage.
  • Handled a high-volume of inbound calls from patients, providers, clinic staff, and others needing to schedule appointments, referral status inquiries, or general information/questions. Each encounter was in adherence to Stanford Health Care's standards, policies and regulatory guidelines.
  • Utilized advanced software tools like Excel, Outlook, Microsoft Teams, and scheduling-specific guidelines to effectively manage comprehensive appointment calendars.
  • Member "Task Force Group" created to assist other Specialties with their Workqueue's including Plastic Surgery and Digestive Health Center.
  • Received 5 Quality Assurance Excellence Awards in recognition of scoring in the top 20th percentile for calls.

Admitting Representative

Kaiser Permanente
01 2022 - 04 2022
  • Responsible for coordinating and completing every phase of the admission process including preadmission, surgical procedures and Labor and Delivery. Obtained and processed advance directives, patient/agent signatures, and collected and distributed of valuables when applicable.
  • Distributed consent forms, health rights, and admission documents by visiting patient's rooms in accordance to California Hospital Association (CHA) guidelines including proper Covid-19 precaution. This included Intensive Care Unit, Neuroscience, and Nuclear Med.
  • Registered patients for pre-admission/admission for surgeries and procedures by collecting demographics, financial, and medical information in person or by phone while assuring confidential treatment of all communication written or verbal. Also led patients/visitors to designated nursing station.

Patient Care Coordinator

Nuvo Dental
04 2021 - 01 2022
  • Provided excellent customer service by promptly addressing patient inquiries for scheduling/rescheduling/confirming appointments via phone, email, or in-person. Gathered insurance information, Dental History/X-rays while in accordance with Dentist/Hygienist Scheduling guidelines.
  • Learned Dental Terminology to effectively communicate with Dentists, Oral Surgeons, and Hygienists.
  • Presented treatment plans/pricing after insurance and obtained signatures for consent forms and scheduled in accordance with availability of the patient and provider.
  • Reached out to patients to ensure expectations/follow up care.

Receptionist

Summit Dental Care
04 2019 - 04 2021
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Scheduled appointments and completed intake interviews via phone, in person or email. Performed insurance verifications and presented individual treatment plans/pricing for each patient.
  • Made over 50 outbound calls daily either with patients, insurance companies or mutual Dental Offices to gather necessary information, confirm, and schedule appointments.
  • Maintained and managed patient records in compliance with HIPAA guidelines at all times to protect patient privacy.

Retail Sales Associate

T-Mobile
10 2014 - 05 2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Listened, explored, and, discovered using communication skills to personalize products that right fit customer's lifestyle.
  • Designated Small Business Representative in charge of suggesting actionable improvements and best practices.
  • Designated Apple Master in charge of attending meetings solely focused on new Apple products and expanding knowledge to other team members.
  • Top Performer in various metrics throughout several months

Education

Associate of Arts - Liberal Arts

Chabot College
Hayward, CA
05.2021

High School Diploma -

Mt. Eden High School
Hayward, CA
06.2013

Skills

  • Strong work ethic
  • Responsible/Reliable
  • Multitasking capability
  • Adaptable to change
  • Conflict Resolution

Languages

Spanish
Full Professional

Timeline

New Patient Coordinator-Otolaryngology (ENT)

Stanford Health Care
08 2022 - 10 2025

Admitting Representative

Kaiser Permanente
01 2022 - 04 2022

Patient Care Coordinator

Nuvo Dental
04 2021 - 01 2022

Receptionist

Summit Dental Care
04 2019 - 04 2021

Retail Sales Associate

T-Mobile
10 2014 - 05 2019

Associate of Arts - Liberal Arts

Chabot College

High School Diploma -

Mt. Eden High School

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