Jessica Farrow

East Coast Tire and Service

05.2007 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.