Jessica Farver
League City,TX
Summary
Dynamic Account Representative with a strong background in customer relations and conflict resolution, provided great work ethic for I Works Personnel while boosting client satisfaction. Proven track record in enhancing customer service and expanding business through strategic lead generation and sales. Motivated team player experienced in providing exceptional customer service with the proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Able to empathize with frustrated customers. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gossett Windows and Doors
12.2020 - 08.2024
- Maintained a high level of professionalism and patience when dealing with difficult customers
- Handled customer complaints and inquiries in a polite and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Provided upselling additional products or services of clients
- Responded to telephone inquiries and complaints following company procedures and protocols
- Responded to customer requests for products, services, and company information.
Account Representative/Sales Associate
I Works Personnel
10.2016 - 11.2020
- Provided account support by responding to inquiries in a timely manner
- Served as point of contact for clients to resolve issues or complaints and provide updates on new products or services
- Developed and maintained relationships in the construction industry
- Managed multiple projects simultaneously while meeting deadlines
- Generated new business through cold calling and referrals
- Cold called potential customers to generate leads
Education
Associate in Arts (A.A.) - Marketing
San Jacinto College Southeast
Pasadena, Tx05.2014
Skills
- Microsoft Excel
- Customer Relations
- Conflict Resolution
- Telephone Etiquette
- Appointment Scheduling
- Paperwork Processing
- Product Knowledge
- Time Management
- Customer Service
- Payment Processing
- Customer relations
- Relationship building
References
- Huy Tran, Field Engineering Technician, (281) 704-2407, huytran615@gmail.com
- Miranda Miley, Office Data Entry Clerk, (713) 817-6314, mirandalmiley@yahoo.com
- Luis Trevino, CEO, (346) 739-4477, luistrevino@iworkspersonnel.com
Personal Information
Title: Customer Service Representative
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Gossett Windows and Doors
12.2020 - 08.2024
Account Representative/Sales Associate
I Works Personnel
10.2016 - 11.2020
Associate in Arts (A.A.) - Marketing
San Jacinto College Southeast
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