Jessica Fee
Port Saint Lucie,FL
Summary
Detail-oriented and quality-focused Data Analyst with over 2 years of experience in data entry, analysis, and customer support. Proficient in Microsoft Excel, SEO practices, and digital research. Adept at managing large volumes of information accurately and efficiently. Seeking to contribute to a dynamic team in a data-driven or analytical role that offers long-term growth and career advancement.
Overview
13
13
years of professional experience
Work History
Data Analyst
TELUS International
03.2023 - Current
- Analyze user interaction data and SEO metrics to improve Google search results
- Evaluate search intent and relevance based on specific data models and guidelines
- Utilized data visualization techniques to present and explain complex data sets.
- Optimized data access and storage to improve performance of analytics systems.
Online Auction Writer
Liquidbidding.com
06.2023 - 11.2025
- Accurately input data for over 170 auction items daily
- Conduct online market research to determine pricing and descriptions
- Utilize SEO strategies to optimize item visibility
- Use Microsoft Excel and Office Suite for reporting and documentation
- Collaborate with management to ensure consistent quality and efficiency
- Created content for websites and online publications.
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Created various Excel documents to assist with pulling metrics data and presenting information for concise explanations of best placement for needed resources.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Instacart Shopper
Instacart
01.2022 - 01.2024
- Accurately picked, packaged, and delivered grocery orders
- Communicated effectively with customers to ensure satisfaction
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consulted with customers on food selections and custom order requests.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Support Specialist
Group O
03.2023 - 06.2023
- Provided technical and customer service support for digital platforms
- Managed online inquiries and resolved customer issues in a timely manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Operations Supervisor
Kohl's
06.2012 - 03.2023
- Led store operations including online order fulfillment and shipping logistics
- Managed truck unloading, merchandising, and fixture planning
- Trained and supervised staff to ensure high performance and customer service
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Applied Science - Computer Information Systems
Oakland Community College
Bloomfield Hills, MI06-2027
High School Diploma -
Lakeland High School
White Lake, MI06.2010
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- SEO
- Data Entry
- Online Market Research
- Typing (60 WPM)
- SQL
- Customer Service
- Phone Etiquette
- Online Orders
- Merchandising
- RF Scanner
- Shipping & Receiving
- Load & Unload
- Pallet Jack
- Packaging
- Order Picking
- Data filtering
- MS Excel
- Data formatting
- Visual data representation
- Time management
- Data quality
- Data interpretation
- Data analysis
Certifications Additional Information
- Familiar with remote work and collaboration tools
- Strong communication and time management skills
Timeline
Online Auction Writer
Liquidbidding.com
06.2023 - 11.2025
Data Analyst
TELUS International
03.2023 - Current
Customer Support Specialist
Group O
03.2023 - 06.2023
Instacart Shopper
Instacart
01.2022 - 01.2024
Operations Supervisor
Kohl's
06.2012 - 03.2023
Associate of Applied Science - Computer Information Systems
Oakland Community College
High School Diploma -
Lakeland High School