Open To Work
Susan Schoenung
Cincinnati,OH
Summary
Results-driven data analyst with extensive experience at Cincinnati Bell, excelling in database management and customer relationship management. Proven track record in process improvement and effective communication, enhancing vendor collaboration and project outcomes. Strong analytical skills complemented by a commitment to delivering exceptional customer service and attention to detail.
Overview
24
24
years of professional experience
Work History
Data analyst
Cincinnati Bell
Cincinnati, USA
08.2006 - Current
- Audit, data base sync, data input, and billing investigations.
- Terminations, Point of contact for GE Aero
- Evaluate, recommend, develop and implement telecom and networking services.
- Coordinate and facilitate the work activities of all vendors on telecommunications projects.
- Create documentation for all telecommunication-related services.
- Strong knowledge of telecommunications and networking concepts.
- Reporting
- Customer Service
- Establish and maintain relationships with external vendors related to all telecom and network related projects and systems.
Customer Service Consultant
Ohio Valley Flooring
Cincinnati, USA
01.2006 - 08.2006
- Receive incoming calls
- Placing orders for multiple distributor accounts
- Verify Truckload shipment availability
Credit Associate
Pyramid Group
Cincinnati, USA
09.2004 - 09.2005
- Managed customer accounts
- Payment investigation
- Collections
- Incoming Billing calls
Credit Representative
Coca-Cola Enterprises Inc
Cincinnati, USA
04.2003 - 08.2004
- Maintain and reconciling all billing for 9 Key accounts in multiple divisions of Coca-Cola
- Skip traces
- Short Pays
- NSF Check recoveries
- Check reconciliation
- Intercompany money transfers
- Incoming billing calls
Control and Receipts Clerk
IRS
Covington, USA
02.2003 - 04.2003
- Tax forms
- Filing
- Date stamping
- Seasonal work
- Developed and evaluated performance measurements for logistics.
- Analyzed operating financial results in relationship to budgets.
- Collaborated on the management of annual budgets.
- Provided a high level of support to diverse clientele, which ensured high level of customer satisfaction.
- Managed 7 associates
Defective Repair Manager
LUCENT TECHNOLOGIES / AT&T
Cincinnati, USA
01.2002 - 01.2003
- Handled vendor relationship management and ensured proper levels of inventory are maintained at the UPS hub.
- Managed the relocation of over 10,000 repaired, defective parts in 6 months.
- Business Process Re-engineering – Wizard System, Streamlined Repair Process.
- Provided a high level of support to a diverse clientele, which ensured a high level of customer satisfaction.
- Served as primary liaison for International, and third-party Alliance accounts with on-time completion of projects
- Reconditioning of Accounts.
Education
High School -
Seton High School
Cincinnati, OhSkills
- Microsoft Word
- Data visualization
- Database management
- Customer relationship management
- Process improvement
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Data validation
- Excel functions
- Strong work ethic
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
- Data warehousing
Accomplishments
- Reduced outstanding accounts receivable levels by 75%
- Trained 50 associates on collections
- Payment Posting
- Fraud Account Manager
- Established Credit Limits
- Bankruptcies
- Credit Card processing
- Chargebacks
- Electronic wire transfers
- Lockbox
- Trained associates in lockbox posting
- Developed automated system for transferring payments between independent billing systems.
- New merchant relationships
- Supervisor for call center billing
- Managed the migration of billing and collections to the National Care Center
- Provided technical assistance of telephone systems utilized by general to large lines of business.
- Acted as the primary point of contact for 3 national accounts including contract negotiation
- Inbound Sales
- Generated over $1.7 million in equipment sales and surpassed revenue objectives by 200%.
- Acknowledged for performance excellence on numerous occasions.
Qualification Profile
Background in telecommunications, inbound/outbound calls, accounts receivables, collections and training. Instrumental in expanding client base, increasing revenue potential, and improving client retention levels within highly competitive markets. Dynamic customer service abilities.
Work Preference
Job Search Status
Open to workLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Data analyst
Cincinnati Bell
08.2006 - Current
Customer Service Consultant
Ohio Valley Flooring
01.2006 - 08.2006
Credit Associate
Pyramid Group
09.2004 - 09.2005
Credit Representative
Coca-Cola Enterprises Inc
04.2003 - 08.2004
Control and Receipts Clerk
IRS
02.2003 - 04.2003
Defective Repair Manager
LUCENT TECHNOLOGIES / AT&T
01.2002 - 01.2003
High School -
Seton High School