David Phillips
Vero Beach
Summary
Dynamic Customer Service Representative with over 32 years of experience in resolving complex customer inquiries. Committed to fostering strong customer relationships that drive brand loyalty and enhance engagement. Proven ability to navigate challenging situations with a positive attitude, ensuring satisfaction and retention. Adept at leveraging communication skills to create memorable experiences that resonate with clients and contribute to business success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Data Analyst
Riley Brothers
Vero Beach, FL
11.2018 - Current
- Provides leadership, direction, and expertise across the full scope of HR functions, including salaried and non-salaried employee relations, employee compensation, employee engagement, organizational design, and change management.
- Responsible for warehousing, inventory control, freight packaging, shipping, and receiving, implementation/training of SAP, and pick by light replenishment.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Planned, created, and developed 30+ graphic materials for conferences, including signage, tent cards, name badges, various handouts, gifts, email and form headers and flyers.
- Estimates project budget and overseeing the budget throughout the project life cycle.
- Developed interactive dashboards to visualize key performance indicators for stakeholders.
- Assists customers in person and over the phone to resolve billing issues. Explains the bill and recommends suggestions based on usage.
- Created comprehensive reports summarizing findings and recommendations for business strategies.
President of Operations
ICE BLOCK STUDIOS
Vero Beach, FL
03.2014 - Current
- Enhanced customer satisfaction through the development and execution of targeted service initiatives.
- Established strong relationships with vendors and suppliers to negotiate favorable contracts and pricing agreements.
- Identified opportunities to improve business process flows and productivity.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Implemented cost-saving measures, reducing overall operational expenses while maintaining quality standards.
- Spearheaded technology upgrades to modernize internal systems for increased productivity and ease of use.
Senior Human Resources Representative
Lockheed Martin
Fairfax, VA
01.2001 - 03.2015
- Managed financial departments with responsibility for budgets, forecasting, payroll, accounts payable, and receivable.
- Assisted 17 Managers in special projects, system enhancements, and project implementations.
- Maintained PeopleSoft data with third party systems.
- Established new training programs for staff level employees - career development, technical and professional development.
- Evaluated the efficiency and effectiveness of training programs. Insured training programs were operating within the corporation's policies and procedure guidelines.
- Designed and programmed databases for information storage that contained inventories of hardware and software, supplies, and employee evaluations.
- Planned, created, launched, and managed 6 internal learning/development websites.
Education
Bachelor of Arts - Communications
George Mason University
Fairfax, VA06-2010
Skills
- Adobe Acrobat Pro 2027
- Adobe Illustrator 2026
- Adobe InDesign 2026
- Adobe Photoshop 2026
- Adobe Premiere Pro 2026
- Adobe After Effects 2026
- AutoCAD 2026
- Microsoft Access Programmer
- Microsoft Designer
- Microsoft Excel
- Microsoft Planner
- Microsoft PowerPoint
- Microsoft Visio
- Microsoft Word
- QuickBooks
- WordPress
Certification
SSGI (Six Sigma Global Institute)
Six Sigma Certification: 2025
Green Belt - Leads improvement projects and assists with data analysis.
Programming
- C++
- Java
- Java Script
- Python
- SQL
Languages
English - Expert
Timeline
Data Analyst
Riley Brothers
11.2018 - Current
President of Operations
ICE BLOCK STUDIOS
03.2014 - Current
Senior Human Resources Representative
Lockheed Martin
01.2001 - 03.2015
Bachelor of Arts - Communications
George Mason University