Jessica Felch
Pittsfield,NH
Summary
Compassionate professional with experience in special education support and effective communication. Proven ability to develop strong relationships with students while implementing behavior management techniques to ensure a safe and engaging classroom.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Pittsfield School District
23 Oneida Dr. Pittsfield NH 03263
08.2020 - Current
- Supported teachers in implementing individualized education plans for diverse student needs.
- Assisted in classroom management, fostering a positive and engaging learning environment.
- Collaborated with special education staff to monitor student progress and adapt instructional strategies.
- Developed and maintained strong relationships with students to promote academic success and emotional well-being.
- Facilitated communication between students and teachers, enhancing classroom engagement and understanding.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Oversaw class of students in absence of instructor.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Provided individualized reading, writing and math instruction to support student development.
- Helped feeding and daily living skills to support physical and emotional well-being.
Customer Service Representative
Northway Bank
Pittsfield, NH
08.2014 - 09.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes, improving response times to customer requests.
- Ensured compliance with bank policies while delivering exceptional service during high-volume periods.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Member Services Representative
Five County Credit Union
Portland, ME
08.2010 - 07.2014
- Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
- Assisted members with account management, including deposits, withdrawals, and loan applications.
- Educated members on credit union products and services to enhance financial literacy and engagement.
- Maintained accurate records of transactions using internal software systems for compliance and reporting.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated and engaged customers with new bank products and services.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Resolved customer issues through thorough dispute investigation.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Applied Science - Early Childhood Education
York County Community College
Wells, ME05-2009
A Diploma in Biblical And Theological Studies - Biblical And Theological Studies
New Brunswick Bible Institute
Victoria Corner, NB Canada05-2006
High School Diploma -
Massabesic High School
Waterboro, ME06-2002
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Teacher support
- Classroom support
- Computer skills
- Student supervision
- Student health and safety
- Instructional support
- Emotional support
- Small group instruction
- Disability awareness
- Child development
- Individual student assistance
- IEP compliance
- Elementary education
- Assessment administration
- Test proctoring
- Individualized educational plans
- Summer camp counselor
- Friendly and outgoing
- Verbal and written communication
- Safety
Timeline
Paraprofessional
Pittsfield School District
08.2020 - Current
Customer Service Representative
Northway Bank
08.2014 - 09.2016
Member Services Representative
Five County Credit Union
08.2010 - 07.2014
Associate of Applied Science - Early Childhood Education
York County Community College
A Diploma in Biblical And Theological Studies - Biblical And Theological Studies
New Brunswick Bible Institute
High School Diploma -
Massabesic High School