Jessica Feliz

Work History

Cashier

Macys Department Store

Salem, NH

09.2021 - 05.2022

Operated POS cash register and equipment to collect payments.
Answered customer questions and helped find specific items.
Processed both cash and card purchases and returns.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Alleviated customer service needs with policy-appropriate solutions.
Worked flexible schedule and extra shifts to meet business needs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Worked closely with shift manager to solve problems and handle customer concerns.
Repackaged and tagged returned items for sales floor.
Cleaned and maintained fitting rooms regularly.

Barista

Starbucks

Salem, NH

12.2021 - 01.2022

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Explained beverage preparation and offered samples to help customers choose ideal items.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Prioritized drink requests while managing interruptions.
Constantly expanded personal knowledge of coffee styles and varieties.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Monitored supply levels at counter and maintained customer areas to meet typical demands.

Pharmacy Technician

Walgreens

Lawrence , MA

07.2018 - 02.2020

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Counted, measured and compounded medications following standard procedures.
Counted and labeled prescriptions with correct item and quantity.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Entered and processed patients' prescriptions into internal system.
Reviewed and verified customer information and insurance provider information.
Collected co-payments or full payments from customers.

BDC Representative

Strolid

North Andover, MA

02.2017 - 04.2017

Identified and solved problems with minimal guidance to minimize disruptions to business.
Used sales and order management systems and technologies to facilitate exceptional customer service.
Identified and executed appropriate strategies for business success.
Exceptional computer skills
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Contributed to event marketing, sales and brand promotion.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Utilized consultative selling skills to identify key trends.
Overcame objections using friendly, persuasive strategies.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Set up appointments with interested customers according to schedule availability.

Pharmacy Technician

Rite Aid

Haverhill, MA

02.2015 - 06.2015

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured and compounded medications following standard procedures.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Footwear Sales Associate

Sears

Salem, NH

11.2013 - 01.2015

Conducted product feature comparisons and price checking to facilitate consumer purchasing.
Provided accurate store information on pricing, sales and product features.
Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Drove team revenue totals by bringing in top sales numbers.
Created attractive merchandise displays throughout store.
Accurately handled cash, card and check transactions to balance computerized register.

Cashier/Waitress

Pizza Hut

Methuen, MA

07.2011 - 06.2012

Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stayed up-to-date on menu changes to help customers make food choices.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Checked identification for minimum age for sale of alcoholic beverages.
Bussed and reset tables to keep dining room and work areas clean.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Ice Cream Server/Cashier

Friendlys

Methuen, MA

06.2006 - 10.2007

Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Delivered orders to ice cream dispensing area to communicate special requests.
Processed sales transactions for cash, debit and credit purchases.
Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Observed health code regulations and internal policies for cleaning and sanitizing.
Offered samples of new ice cream flavors to customers.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Greeted incoming customers and provided reliable, friendly customer service.
Filled out daily shift log to record amount of food prepared, used and leftover.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Reconciled receipt totals, cash and credit payments to address shortages.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Accurately operated cash register to process customer payments.

Cashier

Stop And Shop Supermarket

Methuen , MA

10.2007 - 06.2011

Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Summary

Overview

Work History

Cashier

Barista

Pharmacy Technician

BDC Representative

Pharmacy Technician

Footwear Sales Associate

Cashier/Waitress

Ice Cream Server/Cashier

Cashier

Education

Liberal Arts And Sciences

Liberal Arts And Sciences

General Studies

Skills

Accomplishments

Work Availability

Timeline

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