Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Fernandez

Burlingame,CA

Summary

Polite [Phone operator] proficient in answering, recording and logging all customer calls. Offering 4 years of experience in operating switchboards. Calm and patient individual with in-depth knowledge of Opera.

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Airport Agent

Nexus
12.2023 - 04.2024
  • Provided announcements to passengers to explain transportation procedures.
  • Facilitated smooth transfer experiences for passengers with special needs by providing personalized assistance and accommodations.
  • Coordinated effectively with airline personnel to resolve any scheduling conflicts or changes impacting flights in a timely manner.
  • Directed passengers to correct airport terminal locations.
  • Collaborated with internal team to facilitate safe and on-time arrival and departure.

Barback

Waterdog Tavern
06.2023 - 11.2023
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Education

GED -

Universidad Autonoma De Sinaloa
Mazatlan, Sinaloa. Mexico
06.2006

Skills

  • Transportation information
  • Hotel accomodations
  • Passenger Assistance
  • Team Collaboration
  • Customer Service
  • Check-in procedures
  • Basic computer skills
  • Check-in process efficiency
  • Foreign language fluency

Certification

Food Handler Certificate

Timeline

Airport Agent

Nexus
12.2023 - 04.2024

Barback

Waterdog Tavern
06.2023 - 11.2023

GED -

Universidad Autonoma De Sinaloa
Jessica Fernandez