Jessica Fernandez
Trinidad,CO
Summary
Dynamic professional skilled in navigating fast-paced environments, demonstrating adaptability to sudden changes while maintaining high work quality. Proven ability to thrive under pressure, consistently recognized for exceptional performance and efficiency. Core competencies include time management, problem-solving, and a commitment to excellence. Career objectives focus on leveraging these strengths to contribute to organizational success and drive continuous improvement.
Overview
26
26
years of professional experience
Work History
Dental Office Manager
New Image Advanced Dental
Trinidad, CO
08.1999 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coded and entered daily invoices with in-house accounting software.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Ensured compliance with applicable laws regarding employment practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Assisted in recruiting, onboarding and training new employees.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Interpreted and communicated work procedures and company policies to staff.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
Associate of Arts - Accounting And Finance
Trinidad State College
Trinidad Colorado05-2007
Associate of Arts - Business Administration And Management
Trinidad State College
Trinidad Colorado05-2007
Skills
- Office management
- Customer service
- Expense management
- Data entry
- Payroll administration
- Recruiting staff
- Budget preparation
- Team leadership
- Conflict resolution
- Record keeping
- Compliance management
- Client communication
- Mentoring employees
- Flexible and adaptable
- Microsoft office
- Computer skills
- Microsoft Word
- Time management
- PPE compliance
- Multitasking
Timeline
Dental Office Manager
New Image Advanced Dental
08.1999 - Current
Associate of Arts - Accounting And Finance
Trinidad State College
Associate of Arts - Business Administration And Management
Trinidad State College
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