Jessica Figueroa
Deltona
Summary
Dynamic and results-driven Supervisor with extensive experience in team leadership and project execution, consistently surpassing performance expectations. A creative and motivated leader, proficient in leveraging strong design and planning skills to navigate complex projects with ease. Expertise in mentoring teams by imparting new concepts and best practice strategies, fostering an environment of continuous improvement and innovation. Committed to driving success through collaboration, strategic thinking, and a passion for excellence.
Overview
9
9
years of professional experience
Work History
Supervisor, Customer Service
Wawa
07.2023 - 10.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Upheld the highest standards of cleanliness and staff conduct and reduced complaints
- Performed a full audit of inventory, ensuring accuracy
- Overseeing a team of associates, providing guidance and setting goals
- Identifying areas where customer service processes can be improved to enhance efficiency and customer satisfaction.
Supervisor, Customer Service
Red Lobster
02.2020 - 05.2023
- Assisted manager with day to day tasks
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction in labor costs.
- Lead front of house (including servers, bartenders, host, bussers)
Server and Hostess
Chili's
03.2016 - 04.2019
- Greeted customers, answering questions, and ensuring customer satisfaction.
- Adhering to sanitation and safety standards.
- Communication with the Kitchen staff about orders, dietary restrictions, and meal progression.
Education
High School -
Lyman High School
Longwood, FL07.2018
Skills
- Customer service
- Safety protocols
- Policy enforcement
- Food service
- Communication skills
- Time management
- Leadership
- Goal oriented
- Coaching and mentoring
- Decision-making
- Training and mentoring
- Conflict resolution
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Supervisor, Customer Service
Wawa
07.2023 - 10.2024
Supervisor, Customer Service
Red Lobster
02.2020 - 05.2023
Server and Hostess
Chili's
03.2016 - 04.2019
High School -
Lyman High School
Similar Profiles
Gianna DiazGianna Diaz
Team Member at WawaTeam Member at Wawa
Amandarae LongAmandarae Long
Retail Supervisor at WawaRetail Supervisor at Wawa
Cooper PerrineCooper Perrine
Customer Service Associate at WawaCustomer Service Associate at Wawa
Jaelynn EdwardsJaelynn Edwards
Customer Service Associate at WawaCustomer Service Associate at Wawa
Rachel QuinnRachel Quinn
Work Study Student at University of South Florida President's OfficeWork Study Student at University of South Florida President's Office