JESSICA FIGUEROA
New York,USA
Summary
Client-focused operations professional with 6+ years of experience in hospitality and retail. Expertise in managing priorities, resolving issues, and supporting high-volume events while maintaining accuracy under pressure. Bilingual in English and Spanish, effectively anticipating client and business needs through strong communication and interpersonal skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Server
Sir Henry's
New York, NY
01.2024 - 07.2026
- Delivered attentive, personalized service while managing multiple tables and supporting approximately 50-70 guests per shift in a high-volume environment.
- Assisted with private events, corporate parties, and large-scale gatherings of 80+ guests, coordinating service needs from preparation through event completion.
- Served as a key liaison between guests, front-of-house employees, kitchen staff, bartenders, and management to communicate requests and maintain smooth operations.
- Prioritized competing responsibilities while monitoring order progress, responding to changing needs, and ensuring timely, accurate service.
- Anticipated operational needs and stepped in wherever support was required, including event preparation, team assistance, guest requests, and issue resolution.
- Increased sales through personalized recommendations, strong product knowledge, and strategic upselling based on guest preferences.
Server
Wicked Willy's
New York, NY
09.2022 - 01.2024
- Managed high-volume food and beverage orders while delivering attentive service and personalized recommendations.
- Supported revenue growth through menu knowledge, suggestive selling, and thoughtful food and beverage pairings.
- Processed cash and credit transactions accurately using Toast POS and collaborated with kitchen and bar teams to ensure timely, accurate service.
Server
Barley Beach House
Rye, NY
06.2019 - 08.2022
- Delivered efficient service in a high-volume waterfront restaurant while managing guest orders, special requests, and payment processing.
- Assisted with floor planning and server-section assignments to improve table coverage, guest flow, and shift efficiency.
- Supported opening and closing procedures and processed transactions accurately using Toast and Square POS systems.
Key Holder
Marshalls
Port Chester, NY
08.2017 - 08.2019
- Supervised sales-floor associates and coordinated daily operations for the Home Department in a high-traffic retail environment.
- Supported customers, registers, merchandising, inventory checks, markdowns, price verification, and opening and closing procedures.
Education
Associate of Arts - Sociology
Queensborough Community College
Queens, NY06-2025
Certification
-Food Handlers Certification.
-Tips Certification.
Languages
English
Spanish
Timeline
Server
Sir Henry's
01.2024 - 07.2026
Server
Wicked Willy's
09.2022 - 01.2024
Server
Barley Beach House
06.2019 - 08.2022
Key Holder
Marshalls
08.2017 - 08.2019
Associate of Arts - Sociology
Queensborough Community College