Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Finch

Union City,GA

Summary

To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the agency. Effective at multitasking and ability to work under extreme pressure in a leading organization will help the organization have a smooth workflow. Tech-savvy with proficiency in Georgia Criminal Investigation and Crisis Intervention Training.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Bonding Administrative Supervisor

Fulton County Sheriff's Office
Atlanta, GA
05.2024 - Current
  • Developed and implemented policies and procedures to ensure compliance with relevant laws and regulations.
  • Ensured all administrative tasks were completed accurately and on time.
  • Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
  • Assisted with the development of new processes for improving efficiency within the department.
  • Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
  • Provided support for executive level personnel in preparing presentations materials such as charts, graphs, reports.
  • Implemented an electronic document tracking system which improved accuracy in filing documents.
  • Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
  • Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Directed and oversaw office personnel activities.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Detention Sergeant

Fulton County Sheriff's Office
Atlanta, GA
10.2006 - Current
  • Provide customer service support for citizens and members by responding promptly to customers inquiries
  • Process court documents and bond fees after court proceedings
  • Conduct GCIC searches on wanted suspects
  • Process legal documents required for actions associated with civil and criminal proceedings
  • Assist attorneys with filing documentation for inmate’s court appearance
  • Complete bonding and release process to ensure inmates are released in a timely manner
  • Answered visitor questions, guarded jurors and escorted prisoners in non-public areas and courtroom
  • Assist with processing legal information for inmates, attorneys, and medical staff
  • Assist the Criminal Investigation Unit with crime report to prepare for court proceedings
  • Review bond orders that are processed in the e-file system
  • Read bond orders from case managers and judicial staff to ensure documents are written correctly
  • Work closely with the Department of Justice to prevent prison rapes in the jail facility
  • Complete bonding and release process to ensure inmates are released in a timely manner
  • Processed financial documents and completed basic verification of information for bonding companies
  • Enforced resident behavior management protocols and drafted incident reports for infractions
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict
  • Perform de-escalation techniques, verbal and physical commands and mechanical restraints to address unruly inmates
  • Monitor inmate behavior to prevent crime, escape attempts and other dangerous activities
  • Supervised various numbers of employees ensuring they adhere to all county policies and procedures
  • Improved operations by working with team members and customers to complete property bonds.

School Bus Driver

Atlanta Public Schools
Atlanta, GA
08.1997 - 10.2006
  • Obeyed traffic laws and followed established traffic and transportation procedures
  • Maintained timely adherence to schedules and safety protocols
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures
  • Kept bus orderly with strong control over passenger behaviors
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids
  • Maintained strict compliance with safety rules for passenger and driver protection
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
  • Operated specialized equipment including motorized ramps and lifts
  • Assisted disabled passengers in boarding and exiting bus.

Education

Associate of Science in Criminal Justice -

Bauder College
12.2007

Some College (No Degree) in Paralegal Studies -

Atlanta Technical College

Skills

  • Excellent communication skill
  • Time management
  • Crisis Management
  • Problem solver
  • State and federal law knowledge
  • Ethical standards of conduct
  • Medical emergencies
  • Data entry
  • Office Management
  • Cross-Functional Teamwork
  • Workload prioritization
  • Document Management

Certification

  • Commercial Driver’s License - 1997
  • Certified Field Training Officer, Fulton County Sheriff's Office - 2018
  • Certified GCIC, Fulton County Sheriff's Office - 2018
  • Supervision I, Supervision II, Supervision III, Fulton County Sheriff's Office - 2018
  • Certified Crisis Intervention Training, Georgia Technical Institution College - 2019
  • Taser Certified, Fulton County Sheriff's Office- 2019
  • Prison Rape Elimination Act Coordinator, Department of Justice- 2023

Timeline

Bonding Administrative Supervisor

Fulton County Sheriff's Office
05.2024 - Current

Detention Sergeant

Fulton County Sheriff's Office
10.2006 - Current

School Bus Driver

Atlanta Public Schools
08.1997 - 10.2006

Associate of Science in Criminal Justice -

Bauder College

Some College (No Degree) in Paralegal Studies -

Atlanta Technical College

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Jessica Finch