Jessica Fisher
Coraopolis,PA
Summary
Dynamic General Manager with a proven track record at CLEAR, excelling in project management and strategic partnerships. Spearheaded process improvements that enhanced efficiency and fostered innovation. Adept at team leadership and stakeholder communications, driving successful project outcomes while mentoring junior staff to elevate overall performance.
Professional with strong background in project management and leadership. Proven ability to drive projects to successful completion through effective team collaboration and strategic planning. Skilled in resource allocation, risk management, and stakeholder communication. Known for adaptability and results-driven approach in dynamic environments.
Overview
12
12
years of professional experience
Work History
General Manager of Projects/New Launch
CLEAR
08.2023 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Secured new business opportunities through strategic partnerships with clients, vendors, and industry leaders alike.
- Fostered a culture of continuous improvement within the project management team, encouraging innovation and adaptation to changing industry trends.
- Developed comprehensive project plans, outlining goals, timelines, resources, and potential risks.
- Mentored junior team members, promoting professional development and enhancing overall team performance.
Operations Manager
CLEAR
08.2021 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and stakeholders.
- Increased profit by streamlining operations.
Assistant Manager of Operations
TJX Companies
01.2019 - 08.2021
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Operations and Brand Manager
Victorias Secret
12.2012 - 01.2019
- Researched market trends to identify customer needs and preferences for strategic planning.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Conducted market research to identify emerging trends and adjust retail strategies accordingly.
- Established strong relationships with retail partners for increased brand visibility and product placement.
- Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
- Streamlined merchandise flow with effective communication between warehouse and retail staff.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Analyzed trends and sales targets to create distribution plans for retail partners.
Education
High School Diploma -
Freedom High School
Virginia06-2010
Skills
- Project management
- Process improvement
- Risk assessment
- Strategic partnerships
- Team leadership
- Innovation and creativity
- Relationship building
- Stakeholder communications
Timeline
General Manager of Projects/New Launch
CLEAR
08.2023 - Current
Operations Manager
CLEAR
08.2021 - 08.2023
Assistant Manager of Operations
TJX Companies
01.2019 - 08.2021
Operations and Brand Manager
Victorias Secret
12.2012 - 01.2019
High School Diploma -
Freedom High School
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