Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Jessica Fisher

Coraopolis,PA

Summary

General Manager with 15 years of experience in Operations and Human Resources, specializing in staffing and team development for up to 200 employees. Proven track record in implementing strategic initiatives that enhance profitability and sales performance. Recognized for excellence in operations and customer care, with strong skills in motivating and training team members in competitive environments. Effective communicator with a focus on innovative solutions that drive accountability and customer satisfaction.

Overview

13
13
years of professional experience

Work History

General Manager

CLEAR
Pittsburgh International Airport, PA
08.2023 - 06.2025
  • Established team and leadership priorities as General Manager, enhancing operational effectiveness.
  • Focused on employee development and delegated tasks to promote individual growth.
  • Monitored financial performance, pinpointing areas for cost savings and revenue enhancement.
  • Recovered launch costs within six months of Pittsburgh International Airport opening in December 2023.
  • Built a team of 24 employees, implementing strategic scheduling based on flight loads.
  • Developed a trend reporting model with operational partners, tripling profitability through 90-day analysis.
  • Achieved zero employee turnover by fostering internal advancement and accountability coaching.
  • Ranked as top Tier 4 airport nationally through efficient payroll management.

Operations Manager

CLEAR
Dulles International Airport, VA
09.2021 - 08.2023
  • Oversaw HR operations for IAD, ensuring compliance with standards for sixty ambassadors.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Collaborated with TSA to enhance security and streamline processes for passengers.
  • Managed performance metrics for sales and customer service at IAD.
  • Conducted large-scale HR audits monthly and yearly to maintain operational integrity.
  • Ensured ambassador files remained compliant and up-to-date with ID/Badging requirements.
  • Controlled overtime spending under 1% by adhering to budget allocations.
  • Achieved consistent payroll savings over one year without overspending.
  • Led initiatives in hiring, retention, and management development for staff.

Assistant General Store Manager of Operations

TJMaxx
Georgetown, DC
07.2019 - 08.2021
  • Store Volume $20 Million+
  • Finance/Payroll
  • Inventory Loss Prevention Management
  • Scheduling
  • Hiring/Staffing
  • Outsourcing development resources
  • Strategic Event Planning
  • Technology/Software Repair
  • Rewards/Credit Driver
  • Customer Experience
  • Total Store Business Results Manager

Operations and Brand Manager

Victoria's Secret
Tysons Corner, Virginia
07.2014 - 07.2019
  • Enforced customer-centric culture in flagship store generating $20M in sales.
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Led sales floors during peak and off-peak periods, driving total store results.
  • Coached cashiers to deliver exceptional service at cash wrap.
  • Managed payroll and supply orders to control company spending.
  • Supported strategies aimed at reducing inventory shrinkage.
  • Updated all standard procedure manuals for compliance and clarity.
  • Executed scheduled document purges and audits to ensure proper record management.

Operations and Staffing Supervisor

Victoria's Secret
Dulles, Virginia
05.2012 - 07.2014
  • Coordinated recruiting events such as career fairs or open houses at colleges or other venues.
  • Provided guidance and direction on various personnel issues such as performance reviews, disciplinary actions.
  • Created job postings, evaluated resumes, and conducted phone interviews to identify qualified candidates.
  • Developed training programs for new hires on topics such as safety regulations, customer service standards.
  • Monitored and tracked time-off requests from employees to ensure compliance with company policies.
  • Evaluated current staffing needs based on production schedules or customer demands.

Sales Specialist

Victoria's Secret
Dulles, Virginia
04.2012 - 10.2012
  • Resolved customer complaints in a timely manner.
  • Developed and implemented sales strategies to increase customer base.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Stayed up to date on company products and services to support sales objectives.

Temporary Holiday Supervisor

Victoria's Secret
Dulles, Virginia
02.2012 - 05.2012
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Education

High School Diploma -

Freedom High School
South Riding, VA
06-2010

Skills

  • Payroll administration
  • Team building
  • Profit generation
  • Vendor partnerships
  • Visionary leadership
  • Human resources management
  • Compensation handling
  • Training and development
  • Recruiting and retention
  • Strategic planning and scheduling
  • Business profitability margin strategizing
  • IT/software troubleshooting/Cisco products
  • ACES Scheduling
  • Kronos scheduling
  • Internal systems coding
  • Microsoft and Excel
  • Slack
  • JIRA ticket developer

Accomplishments

  • Increased sales in select categories up 158% over previous year, up 45% to Company through creating new training certifications for associates on product knowledge and selling behaviors
  • Customer Experience rates increased to 94% satisfaction (Goal being 75%) earning the highest in district/staff performed top in the company two years in role
  • Reduced shrink by 2.3% within two months of changing prevention tactics and operational controls in Victoria's Secret critical stores
  • Customer capture rates moved from averaging 32% to 58% proper capture in audits
  • Partnered with home office ACES team to create new coding to generate productive schedules for two floored flagship stores which after in store testing, Victoria's Secret adopted its use now in all flagship Stores World-Wide
  • Effectively trained/ promoted twenty-seven Operational Supervisors/Sales Managers/General Managers for the NorthEast Regions of TJMaxx, Victoria's Secret, and CLEAR

Timeline

General Manager

CLEAR
08.2023 - 06.2025

Operations Manager

CLEAR
09.2021 - 08.2023

Assistant General Store Manager of Operations

TJMaxx
07.2019 - 08.2021

Operations and Brand Manager

Victoria's Secret
07.2014 - 07.2019

Operations and Staffing Supervisor

Victoria's Secret
05.2012 - 07.2014

Sales Specialist

Victoria's Secret
04.2012 - 10.2012

Temporary Holiday Supervisor

Victoria's Secret
02.2012 - 05.2012

High School Diploma -

Freedom High School

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