Summary
Overview
Work History
Education
Certification
Timeline
Generic

Jessica Fitzgerald

Fort Myers,FL

Summary

Customer service professional with over 3 years of experience in the restaurant industry, adept at enhancing customer satisfaction through exceptional communication and hospitality.Committed to maintaining high standards of service, and eager to contribute to a new and exciting opportunity in an environment where I can excel..

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Cabos Cantina Taco and Tequila Bar
Fort Myers, FL
04.2025 - 08.2025
  • Provided excellent customer service in fast-paced taco and tequila bar environment.
  • I took over eight tables at a time while maintaining accuracy with orders and following the steps of service.
  • Worked in a high-traffic downtown restaurant, regularly handling event-driven rushes and boosted sales through targeted promotions and strategic upselling.

Host

Bleu Provance
Naples, FL
12.2022 - 06.2025
  • I was a major component of the Bleu Provance restaurant. I knew several regulars who came to the restaurant by name and specific dates they needed reserved. I am a major asset to any company that wants there to be a community and family within their restaurant.
  • Welcomed guests, ensuring a seamless dining experience with personalized attention.
  • Efficiently managed reservations, optimizing seating arrangements for maximum efficiency.
  • Promptly address dietary needs and special occasions, enhancing customer satisfaction.

Server

Outback steak house
Bonita springs, FL
01.2025 - 04.2025
  • Maintained up-to-date knowledge of menu items, daily specials, and seasonal promotions to answer questions and upsell effectively.
  • Managed temperature and allergy requests to ensure customer satisfaction.

Server

Hole in the Wall
Naples, FL
10.2024 - 11.2024
  • Elevated dining experiences by anticipating guest needs, delivering prompt, personalized service, and memorized regulars orders.
  • Fostered a welcoming atmosphere, and enhanced customer satisfaction and loyalty.
  • Learned and executed fine dining steps of service and etiquette.

Server

Headpinz
Naples, FL
08.2023 - 08.2024
  • Meticulously upheld rules and steps of service that the restaurant wanted implemented.
  • Recognized my abilities in high stress environments. This job required a high level of agility to perform job tasks, including strenuous duties that challenged me physically.
  • Maintained relationships with regulars past what was necessary for an average server.

Barista and Cashier

Starbucks
Naples, FL
10.2020 - 01.2023
  • Served customers with efficiency, enhancing satisfaction and repeat visits.
  • Crafted beverages with precision, contributing to high-quality service.
  • Managed cash transactions accurately, ensuring financial reliability.
  • Maintained a clean cafe environment, supporting health standards.
  • Assisted in food preparation, improving service speed and quality.

Education

High School Diploma -

Naples High School
Naples, FL
05.2021

Certification

ServSafe certification: 7874507

CPR certification ID: 01O5QQR

Timeline

Server

Cabos Cantina Taco and Tequila Bar
04.2025 - 08.2025

Server

Outback steak house
01.2025 - 04.2025

Server

Hole in the Wall
10.2024 - 11.2024

Server

Headpinz
08.2023 - 08.2024

Host

Bleu Provance
12.2022 - 06.2025

Barista and Cashier

Starbucks
10.2020 - 01.2023

High School Diploma -

Naples High School

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Jessica Fitzgerald