Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fletcher

Kingsport,TN

Summary

Committed individual with extensive experience in healthcare and customer service, particularly as a CNA at NHC. I provided compassionate care while demonstrating strong clinical judgment. Proficient in multitasking and infection control, I consistently improved patient satisfaction and safety. My reliability and effective communication skills enable me to meet and surpass employer expectations.

Overview

4
4
years of professional experience

Work History

Float

Pals
03.2024 - 07.2024

Prepared and grilled hamburgers and hot dogs, efficiently handled customer orders, and maintained a clean and organized work environment.

Cleaner

Eastman Chemical Company
05.2024 - 06.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

CNA

NHC
10.2023 - 02.2024
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Bookseller/ Cashier

Books A Million
07.2022 - 11.2023
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.

Server

Cheddars Restaurant
03.2022 - 07.2022
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cashier

Panera Bread
03.2022 - 04.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.

Hostess

Longhorn Steakhouse
11.2021 - 03.2022
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Float

Pals
09.2020 - 10.2021

I prepared hamburgers and hotdogs, managing customer orders while ensuring a clean and organized workspace.

Education

Medical Science

Northeast State Community College
Blountville, TN

High School Diploma -

West Ridge Highschool
Blountville, TN
11-2021

Skills

  • HIPAA Compliance
  • Clinical judgment
  • Compassionate Care
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Infection Control
  • Excellent Communication
  • Catheter Care

Timeline

Cleaner

Eastman Chemical Company
05.2024 - 06.2024

Float

Pals
03.2024 - 07.2024

CNA

NHC
10.2023 - 02.2024

Bookseller/ Cashier

Books A Million
07.2022 - 11.2023

Server

Cheddars Restaurant
03.2022 - 07.2022

Cashier

Panera Bread
03.2022 - 04.2022

Hostess

Longhorn Steakhouse
11.2021 - 03.2022

Float

Pals
09.2020 - 10.2021

Medical Science

Northeast State Community College

High School Diploma -

West Ridge Highschool
Jessica Fletcher