Jessica Flores
Orlando,FL
Summary
Dynamic professional with experience at Delta Dental of Puerto Rico, excelling in customer service and problem-solving. Proven ability to resolve conflicts empathetically, enhancing customer loyalty. Skilled in data entry and effective communication, I streamline processes and ensure customer satisfaction through proactive issue resolution and meticulous attention to detail.
Overview
2020
2020
years of professional experience
Work History
Assistant Teacher
Step By Step Learning Academy
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Representative
Delta Dental of Puerto Rico
05.2015 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Tittle Clerk
Orange Lake Resort
04.2010 - 02.2014
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
Education
Banking Operations/Teller -
Banking Institute
Rio Piedras, PRMedical Sonography - Ultrasound
EDIC College
Caguas, PR06.2015
Associate Of Business Administration - Computer And Information Sciences
Ana G Mendez University
Carolina, PR05.2000
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Delta Dental of Puerto Rico
05.2015 - 06.2019
Tittle Clerk
Orange Lake Resort
04.2010 - 02.2014
Assistant Teacher
Step By Step Learning Academy
Banking Operations/Teller -
Banking Institute
Medical Sonography - Ultrasound
EDIC College
Associate Of Business Administration - Computer And Information Sciences
Ana G Mendez University
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