Jessica Floyd
Summary
Proven administrative and customer service expert from Camelot Bowl, adept in office management and guest relations. Excelled in streamlining operations, enhancing customer satisfaction, and managing high-volume events. Skilled in Microsoft Office and multitasking, I significantly improved organizational efficiency and client experiences without compromising quality. Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through 3+ years of performance. Skilled at drafting schedules, advertisement and informational flyers, and seasonal information reports. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Secretary to the General Manager & Bartender
Camelot Bowl
Collinsville, IL
08.2020 - 06.2024
- Supported the General Manager in decision-making by providing accurate data, customer interaction information, and reports.
- Implemented a well-organized filing system for easy document retrieval and improved office workflow.
- Drafted professional documents such as memos, letters, reports, and advertising & informative flyers on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments, as well as customer contributions.
- Collaborated effectively with other department heads to share best practices regarding administrative support strategies.
- Reviewed incoming correspondence for the General Manager's attention, prioritizing urgent matters for swift resolution.
- Assisted in the preparation of presentations, banquets, and award ceremonies ensuring high-quality visuals and clear communication of key points.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems for all departments.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and customer intake for smooth daily scheduling.
- Answered high volume of phone calls and email inquiries for scheduling and customer inquiries.
- Managed filing system, entered data and completed other clerical tasks specific to seasonal requirements.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual or tedious requests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Devised a streamlined system to showcase a menu of what we served and had available for new ideas based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
Gordon Cachola Enterprises
St. Clair & Clinton Counties, IL
05.2012 - 07.2017
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele at several locations by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
High School Diploma -
Lebanon High School
LebanonNo Degree - Mechanical Engineering
University of Illinois At Chicago
Chicago, ILNo Degree - Offensive Cyber Security
Maryville University of Saint Louis
St Louis, MOSkills
- Office Management
- Multitasking and Time Management
- Data entry proficiency
- Document Preparation
- Calendar/Scheduling Management
- Guest Relations/Customer Service
- Documentation And Reporting
- Spreadsheet Creation
- Fast Learner
- Microsoft Office
- Administrative Support
- Multi-line phone proficiency
Timeline
Secretary to the General Manager & Bartender
Camelot Bowl
08.2020 - 06.2024
Bartender
Gordon Cachola Enterprises
05.2012 - 07.2017
High School Diploma -
Lebanon High School
No Degree - Mechanical Engineering
University of Illinois At Chicago
No Degree - Offensive Cyber Security
Maryville University of Saint Louis