Jessica Foley
Medical Assistant Supervisor
Barre,MA
Summary
Compassionate Medical Assistant Supervisor with a strong record at Reliant Medical Group, known for enhancing workflow efficiency and meeting organizational objectives. Expertise in regulatory compliance and motivational leadership. Enables effective conflict resolution and staff development, resulting in exceptional patient care and team performance. Demonstrates adaptability and problem-solving skills to elevate both team dynamics and patient experiences.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
Reliant Medical Group
Shrewsbury, MA
07.2005 - Current
- Tracked progress toward meeting organizational goals set forth by senior leadership team members.
- Performed periodic audits of records maintained by Medical Assistants related to patient visits and encounters.
- Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
- Identified process gaps that impacted workflow efficiency among Medical Assistants; developed solutions for resolution.
- Reviewed physician orders for accuracy prior to implementation by Medical Assistants.
- Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
- Coordinated workflow between physicians and other healthcare professionals within the practice setting.
- Ensured compliance with all applicable laws and regulations related to healthcare operations.
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Analyzed trends in data collected from patient surveys; identified areas needing improvement based on findings.
- Provided support during peak periods or when additional staffing was required due to absences or vacations.
- Created a positive work environment by encouraging collaboration among team members.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
Patient Care Associate
Tenet
Worcesterhospital, MA
07.1997 - 03.2003
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered questions from family members regarding patient's condition or care plan.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Responded promptly to emergency situations according to established protocols.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Responded to bell or light signal calls to assist patients with needs.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Provided emotional support to patients and families during difficult times.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
South High Community School
Worcester, MA06-1991
Skills
- Conflict resolution
- Efficient Data Organization
- Specimen Handling Skills
- Motivational Leadership
- Regulatory Adherence
- Clinical Proficiency
- Staff Skill Enhancement
- Proven Leadership Skills
- First aid and CPR certified
- HIPAA compliance
- Multitasking and prioritization
- Problem-solving capacity
- Inventory and supply management
Affiliations
- I am an active member of the Medical Assistant Advisory Board for Quinsigamond Community College. Here I am able to share ideas and suggestions on how to strengthen the program.
Certification
- Registered Medical Assistant -AMT Present-10/01/2025
Timeline
Medical Assistant Supervisor
Reliant Medical Group
07.2005 - Current
Patient Care Associate
Tenet
07.1997 - 03.2003
High School Diploma -
South High Community School