Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Fontana

Willoughby

Summary

Dynamic professional with a proven track record, excelling in operational planning and team building. Successfully enhanced customer satisfaction through effective conflict resolution and training initiatives. Adept at fundraising coordination, having organized impactful community events that fostered engagement and support. Committed to driving results and optimizing team performance.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Coach
Aurora
01.2021 - Current
  • Supervised daily store operations to ensure efficient workflow and customer satisfaction.
  • Trained and developed team members on product knowledge and customer service skills.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences for clients.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by listening, recording details and offering solutions.

Camp Counselor

Camp Sue Osborn
Mentor
06.2017 - Current
  • Planned and facilitated engaging recreational programs for diverse age groups.
  • Organized equipment and supplies for various outdoor activities and events.
  • Organized fundraising events to engage community participation and support initiatives.
  • Engaged with donors through personalized communication and acknowledgment of contributions.
  • Raised funds by coordinating events.

Lead Supervisor

Coach
Aurora
10.2019 - 01.2021
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Evaluated existing systems and procedures regularly for effectiveness and accuracy.
  • Coordinated recruitment activities including interviewing and onboarding new employees.
  • Complied with company policies, objectives and communication goals.

Education

MBA -

Youngstown State University
Youngstown, OH
08-2025

Bachelor of Arts - Communications

Hiram College
Hiram
05-2018

Skills

  • Fundraising coordination
  • Conflict resolution
  • Communication strategies
  • Operational planning
  • Team building
  • Project management

References

References available upon request.

Timeline

Assistant Store Manager

Coach
01.2021 - Current

Lead Supervisor

Coach
10.2019 - 01.2021

Camp Counselor

Camp Sue Osborn
06.2017 - Current

MBA -

Youngstown State University

Bachelor of Arts - Communications

Hiram College

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