Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Personal Development
Certification
Timeline
Generic

Kendra Goldfaden

Beaverton,OR

Summary

Dedicated and motivated Case Management professional with extensive lived experience committed to ending the cycle of homelessness.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Case Manager

The DPI Group
10.2023 - Current
  • Streamlined case management processes for increased efficiency and better client outcomes.
  • Participated in community events to promote services and engage with public.
  • Facilitated client access to necessary resources by providing timely referrals to appropriate services.
  • Ongoing attendance at trainings for continued professional development towards Case Management
  • Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
  • Strengthened community outreach efforts by representing organization at various events.
  • Collaborated with Housing Case Managers for comprehensive client support and care coordination.
  • Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.

Training of Housing Careers Internship Program

The DPI Group
11.2023 - Current
  • Attended classes that taught the following in preparation for working with those faced with housing instability:
  • Mandatory Reporting, Informed Consent, Science of Addiction, Effective Outreach, Professional Conduct, Assessing Recovery Capital, Motivational Interviewing, Deescalation, Compassion Fatigue, Fair Housing, Effective Communication around Triggers, Boundaries, Harm Reduction, Housing Resources, Rapid Re-Housing, HCMS, Ethics, Trauma Informed Care

Server Manager

Shari's Cafe And Pies
07.2022 - 10.2023
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Education

Associate Degree - General Studies

Portland Community College
Portland, OR
01.2025

High School Diploma -

Hilhi
Hillsboro, OR
06.2019

Skills

  • Self-care strategies
  • Case Documentation
  • Trauma Informed Care Framework
  • Cultural Awareness
  • Data Entry
  • Client Advocacy
  • Crisis Intervention
  • Email and Telephone Etiquette
  • Fundraising Coordination
  • Conflict Resolution
  • Case Planning
  • Home Visits and Inspections
  • Resource Identification
  • Community Outreach
  • Calm Under Pressure
  • Public Speaking

Languages

English
Full Professional

Affiliations

  • Family Promise of Greater Washington County
  • Foster Youth to Independence (FYI)
  • Open Door Housing Works
  • Irco

Personal Development

6 Years of Lived Experience in Housing Insecurity

Lived Experience in Transitional Housing Facilities

Ongoing Power DMS Training for access to HMIS

Certified Recovery Mentor - Ongoing Training

Certification

Workforce Development Training of Housing Careers Program 2023

Timeline

Training of Housing Careers Internship Program

The DPI Group
11.2023 - Current

Assistant Case Manager

The DPI Group
10.2023 - Current

Server Manager

Shari's Cafe And Pies
07.2022 - 10.2023

Associate Degree - General Studies

Portland Community College

High School Diploma -

Hilhi

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