Jessica Foote
Los Angeles,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Steakhouse Server
Baltaire Steakhouse
01.2020 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Steakhouse Waitress/Banquet Server
Madonna Inn
02.2014 - 12.2019
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Collected flatware and glassware and delivered to sanitizing station
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Maintained flexible work schedule to meet event needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Delivered catered food and supplies to facility for on-time set-up.
- Monitored dietary restrictions and served guests with special needs.
- Adapted service based on customer requests and kitchen readiness.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Education
Some College (No Degree) - Marketing
Cuesta College
San Luis Obispo, CA2019
Skills
- Craft beer knowledge
- Wine service
- Sale expertise
- Menu memorization
- Food and beverage pairings
- Banquet coordination
- Hospitality service expertise
- Safe food handling
- Bartending proficiency
- Table Setting Arrangements
- Wine Service
- Dining Customer Service
- Performance Improvement
- Course Suggestions
Timeline
Steakhouse Server
Baltaire Steakhouse
01.2020 - 01.2023
Steakhouse Waitress/Banquet Server
Madonna Inn
02.2014 - 12.2019
Some College (No Degree) - Marketing
Cuesta College
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