Jessica Foradori
Grand Haven,MI
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
Detroit Metropolitan Area & Holland, MI
12.2023 - Current
- Efficiently fulfill and deliver grocery orders to customers' homes, ensuring accuracy and timeliness in hundreds of deliveries
- Communicate effectively with customers, store staff, and Instacart support teams to address inquiries, resolve issues, and provide updates on order status, earning a five-star customer rating
- Utilize time management skills and attention to detail to prioritize tasks, optimize route planning, and fulfill multiple orders efficiently during each shift.
Bartender
Two Tony's Italian Kitchen & Wine Bar
Spring Lake, MI
09.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at tend of each shift
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift
Beverage Manager & Wine Steward
Grand Finale
Spring Lake, MI
08.2022 - 10.2023
- Recruited to design bar and create a unique beverage program, consisting of brunch, dinner, & dessert menus
- Oversaw selection and procurement of wine, liquor, and beer products, maintaining diverse inventory to cater to varying customer preferences
- Strategized plans to increase business revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Managed comprehensive wine list consisting of 200+ bottles, ensuring accurate tracking of stock levels, varietals, and vintages
- Provided training and guidance to staff members, ensuring exceptional customer service, consistency, and compliance with company policies
- Closed out cash register and prepared cashier report at close of business
Bar Manager
The Paisley Pig Gastropub
Grand Haven, MI
07.2017 - 08.2022
- Promoted from lead bartender to management in July 2020
- Recruited, hired, and trained staff on bar practices and standards
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Developed bi-annual beverage menus and weekly features and promotions to drive sales and customer engagement
- Spearheaded development and implementation of a sustainability initiative by introducing kegged wine and a kegged cocktail system for 16 draft cocktails, significantly reducing single-use packaging waste and enhancing operational efficiency and customer experience.
- Calculated precise recipes for each of the 16 draft cocktails in kegged cocktail system, ensuring consistency in taste and quality across batches.
- Conceptualized, planned, and executed successful Chef Dinner Series, featuring multi-course culinary experiences paired with carefully selected wines, beers, and artisanal beverages
Bar Manager
Handsome Henry’s
Muskegon, MI
07.2015 - 07.2017
- Managed bar and restaurant operations and engage guests to yield extraordinary dining experiences
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities
Bar Manager
One More Bar And Grill
Holton, MI
10.2011 - 07.2015
- Promoted from bartender to management in November 2013
- Organized charity events and benefits at venue
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Education
Food and Beverage Management -
Culinary Institute of Michigan
Muskegon, Michigan06.2011
Diploma -
Lutheran High School Northwest
Rochester Hills, MICertification
- Cicerone Certified Beer Server | Issued April 2013
- Introductory Level Sommelier | Issued November 2018
- WSET Level II in Wine & Spirits | Issued March 2022
- ServSafe Manager Certificate | Issued October 2022
- TIPS Certification | Issued May 2023
- Wines of Georgia Certificate | Issued October 2023
- Wines of Côtes du Rhône Certificate | Issued April 2024
- Certified Bourbon Steward | Issued April 2024
Timeline
Personal Shopper
Instacart
12.2023 - Current
Bartender
Two Tony's Italian Kitchen & Wine Bar
09.2022 - 10.2023
Beverage Manager & Wine Steward
Grand Finale
08.2022 - 10.2023
Bar Manager
The Paisley Pig Gastropub
07.2017 - 08.2022
Bar Manager
Handsome Henry’s
07.2015 - 07.2017
Bar Manager
One More Bar And Grill
10.2011 - 07.2015
Food and Beverage Management -
Culinary Institute of Michigan
Diploma -
Lutheran High School Northwest