Jessica Ford
Indianapolis,IN
Summary
Certified Pharmacy Technician with 10+ years of experience in high-volume pharmacy operations, specializing in prescription processing, prior authorizations, and insurance coordination. Proven ability to collaborate with providers, pharmacies, and insurance companies to ensure timely medication access and resolve complex billing issues. Highly organized and detail-oriented, with strong communication skills and experience managing workflow queues in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Pharmacy Technician
Genoa Healthcare
Indianapolis, IN
10.2022 - Current
- Process and prepare cycle fills and daily prescription orders with a strong focus on accuracy and timeliness
- Manage and submit prior authorizations , coordinating with insurance providers to secure approvals and minimize delays in patient care
- Resolve billing and claim issues , including insurance rejections and coverage discrepancies
- Communicate daily with patients, provider offices, and insurance companies to ensure efficient medication access
- Prepare medications in both standard bottle dispensing and prepackaged (dispill) systems
- Maintain accurate and up-to-date patient profiles and prescription records in compliance with HIPAA regulations
Pharmacy Lead Technician
CVS Pharmacy
Indianapolis, IN
04.2020 - 10.2022
- Created and managed technician schedules , ensuring adequate staffing and workflow efficiency
- Trained and onboarded new pharmacy staff, improving team performance and operational consistency
- Supported pharmacists in high-volume environments by overseeing daily workflow and prioritizing tasks
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
Indianapolis, IN
03.2016 - 04.2020
- Managed inventory control , including receiving, stocking, and monitoring medication and supply levels
- Performed data entry and prescription processing with a focus on accuracy and compliance
- Delivered high-quality customer service , assisting patients with prescription questions and insurance concerns
Education
Bachelor of Science - Biology
Ball State University
Muncie, IN12-2013
Skills
- Prior Authorizations & Insurance Coordination
- Prescription Processing & Fulfillment
- Billing & Claim Resolution
- Electronic Prescribing & Data Entry
- Pharmacy Operations & Workflow Management
- Patient & Provider Communication
- Inventory Management
- HIPAA Compliance & Accuracy
Certification
- Immunization Administration Certification — American Pharmacists Association (APhA) 2020
- Certified Pharmacy Technician (CPhT) — Pharmacy Technician Certification Board (PTCB) 2019
Timeline
Community Pharmacy Technician
Genoa Healthcare
10.2022 - Current
Pharmacy Lead Technician
CVS Pharmacy
04.2020 - 10.2022
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
03.2016 - 04.2020
Bachelor of Science - Biology
Ball State University