GEISY Y HERNANDEZ

Mohs Surgical & Medical Assistant

Provided clinical and administrative support in a high volume dermatologic surgery setting, specializing in Mohs micrographic surgery and excisional procedures for skin cancers, cysts, lymphomas, and other dermatologic conditions.

● Assisted physicians directly during Mohs micrographic surgery, excisions, biopsies, and other dermatologic surgical procedures, maintaining a sterile and efficient surgical environment.

● Prepared patients, surgical rooms, instruments, and supplies while supporting physicians throughout procedures and ensuring appropriate patient care and safety.

● Coordinated and scheduled Mohs surgeries and excisions, communicating with patients regarding procedure scheduling, pre-operative instructions, and follow-up care.

● Managed surgical scheduling and coordination with physicians, physician assistants, pathology, and other clinical staff.

● Obtained and coordinated prior authorizations and insurance approvals for surgical procedures, ensuring required documentation was completed and submitted accurately.

● Assisted with insurance verification, medical documentation, referrals, and authorization follow-up to help prevent delays in patient care.

● Provided compassionate patient communication throughout the surgical process, including answering procedure-related questions and coordinating appointments.

● Worked closely with dermatologists, surgeons, physician assistants, and clinical teams in a fast-paced medical and surgical dermatology environment.

Provided comprehensive clinical, aesthetic, and administrative support within an integrative medical and aesthetics practice, working closely with physicians and patients to coordinate treatment plans, laboratory services, hormone therapy, aesthetic procedures, and office operations.

• Reviewed hormone replacement therapy laboratory results and treatment plans with patients and supported the physician in developing individualized treatment protocols.
• Assisted with BioTE hormone pellet therapy, including entering patient information and supporting appropriate pellet dosage selection based on physician-directed protocols and laboratory results.
• Performed venipuncture and blood draws for laboratory testing while maintaining proper specimen handling and patient safety procedures.
• Coordinated with laboratories and pharmacies to facilitate lab testing, obtain results, communicate with providers, and assist with medication and treatment coordination.
• Educated patients on physician-recommended vitamins and supplements appropriate to their treatment plans.
• Maintained accurate clinical and aesthetic documentation, including progress photographs, body measurements, treatment settings, patient records, treatment plans, and aesthetic goals.
• Performed and managed the aesthetics portion of the practice, providing advanced treatments including Forma radiofrequency skin tightening, HydraFacial, Emsculpt NEO, Evolve body treatments, Emtone, and Emsella.
• Developed individualized aesthetic treatment plans based on patient goals, treatment history, measurements, photographs, and clinical assessment.
• Documented treatment parameters and machine settings to monitor patient progress, maintain consistency, and track results over time.
• Assisted the physician with office operations and financial responsibilities, including vendor communication, billing-related matters, supply ordering, and inventory management.
• Coordinated with vendors and maintained adequate inventory of medical, laboratory, and aesthetic supplies to support daily practice operations.
• Provided patient education, treatment coordination, and a high level of customer service while maintaining professionalism and confidentiality in a clinical environment.
• Supported the physician and clinical team across patient care, laboratory coordination, aesthetics, administrative operations, vendor management, and practice workflow.
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● Managed inventory of medical supplies, professional skincare, and retail products, ensuring adequate stock and accurate product tracking.

● Followed up with prospective patients to convert inquiries into consultations, treatments, and memberships.

● Supported daily patient volume and sales goals while maintaining a high level of patient service.

● Educated patients on membership updates, promotions, monthly specials, and available treatment options.

● Maintained efficient office flow while coordinating multiple service lines in a high-volume medical aesthetic environment.

● Scheduled and coordinated patient appointments according to provider availability, procedure schedules, and last-minute schedule changes.

● Planned and supported sales driven events, promotions, and patient engagement initiatives.

● Cross-sold and recommended complementary medical aesthetic services and professional skincare products based on individual patient needs.

● Prepared patients for medical aesthetic services and assisted with treatment coordination and patient education.

● Performed customized facial treatments and medical-grade chemical peels in accordance with treatment protocols.

● Performed CoolSculpting treatments and provided patient education regarding treatment expectations and aftercare.

● Increased treatment and membership sales through personalized consultations, strategic recommendations, upselling, and cross-selling.

• Assisted FAAD dermatologists with high-volume patient care, clinical procedures, and dermatologic surgical services.
• Scribed directly for the physician during patient visits, accurately documenting histories, assessments, diagnoses, treatment plans, procedures, and follow-up instructions in the EMR.
• Prepared patient charts, medical records, insurance documentation, and necessary paperwork prior to scheduled appointments.
• Prepared and roomed patients for physician examinations by obtaining and documenting medical history, medications, allergies, current complaints, vital signs, and other pertinent clinical information.
• Assisted physicians with minor surgical procedures, excisions, and Mohs-related patient care by preparing procedure rooms, patients, instruments, and supplies.
• Prepared Mohs and skin cancer pathology specimens for shipment, ensuring appropriate handling, labeling, documentation, and processing.
• Sterilized surgical and examination instruments and maintained proper infection-control protocols before and after procedures.
• Cleaned, sanitized, restocked, and organized examination and procedure rooms between patients to maintain efficient clinical flow.
• Maintained adequate inventory of medical supplies by monitoring stock levels, expiration dates, and replenishment needs.
• Verified patient insurance coverage, obtained required authorizations, collected co-payments, and maintained accurate insurance logs.
• Scheduled and coordinated patient appointments while managing provider schedules, procedure times, and patient flow.
• Managed medical records through filing, scanning, organizing, updating, and maintaining accurate documentation within the EMR.
• Documented and monitored patient vital signs, including blood pressure and weight, as part of clinical intake and ongoing patient care.
• Prepared and processed laboratory and pathology specimens for diagnostic evaluation.
• Communicated with pharmacies regarding prescriptions, medication refills, and physician orders.
• Educated patients regarding medications, procedures, treatment plans, post-procedure instructions, and follow-up care as directed by the physician.
• Assisted with routine diagnostic testing and clinical procedures, collecting and documenting pertinent patient data for physician evaluation.
• Answered patient calls and inquiries, coordinated appointment requests, and communicated billing, insurance, and clinical information appropriately.
• Oriented and trained new staff members on clinical procedures, office policies, workflow, and proper documentation practices.
• Maintained accurate inventory, expiration, and vaccine logs in accordance with office procedures.
• Collaborated closely with physicians, clinical staff, and administrative teams to maintain efficient workflow in a fast-paced dermatology practice.

Store Management & Business Operations

• Managed daily store operations, inventory control, cash handling, opening and closing procedures, and point-of-sale transactions.
• Supervised, scheduled, trained, and mentored employees in a fast-paced retail and aesthetic environment.
• Coordinated directly with professional beauty and skincare brands to establish sales goals, product initiatives, educational opportunities, promotions, and in-store events.
• Built and maintained strong relationships with brand representatives to support product launches, retail growth, staff education, and client engagement.
• Coordinated brand events, demonstrations, and promotional activities to increase product awareness, client engagement, and sales.
• Managed inventory levels, product rotation, merchandising, stock replenishment, and backroom organization while coordinating new product orders with vendors.
• Developed and implemented employee incentive programs to support sales performance, team motivation, and achievement of business goals.
• Managed employee schedules based on customer traffic, business needs, employee strengths, and service requirements.
• Assisted with hiring, onboarding, training, and mentoring employees on customer service, product knowledge, sales techniques, and operational standards.
• Reconciled daily sales transactions, maintained accurate cash records, and approved regular payroll submissions.
• Coached team members on product specifications, sales incentives, promotions, and consultation techniques to maximize client satisfaction and sales.
• Handled escalated customer concerns while maintaining strong client relationships and a high level of service.
• Maintained store cleanliness, organization, safety, and operational standards.

Esthetician / Medical Aesthetics

• Performed customized aesthetic services including medical-grade chemical peels, HydraFacial, SilkPeel, oxygen facials, microcurrent treatments, and customized skincare treatments.
• Conducted personalized consultations to assess skincare concerns, establish treatment goals, recommend appropriate services, and develop individualized home-care regimens.
• Educated clients on professional skincare products, treatment protocols, contraindications, and post-treatment care.
• Recommended and cross-sold aesthetic treatments and professional skincare products based on individual client needs and goals.
• Maintained extensive knowledge of professional skincare lines, treatment protocols, products, and aesthetic technologies.
• Managed medical spa skincare, retail, and treatment-supply inventory and coordinated product ordering and replenishment.
• Assisted with developing and maintaining the medical spa treatment menu.
• Supported quality assurance and infection-control protocols while maintaining compliance with HIPAA, CLIA, and OSHA standards.
• Assisted medical providers with invasive and sterile procedures, including patient preparation, treatment-room setup, sterilization, and post-procedure care.
• Managed patient flow by rooming patients, preparing treatment rooms, assisting with numbing protocols, and coordinating follow-up care.
• Updated patient photographs, treatment documentation, and charts to maintain accurate records.
• Sanitized, disinfected, sterilized, and restocked treatment rooms, medical equipment, and patient areas according to established safety protocols.
• Followed up with clients after treatments to assess progress, reinforce aftercare instructions, and encourage continuity of care.
• Filmed aesthetic treatments and created social media content to support marketing and client engagement.