Jessica Foreman
Orange
Summary
Revenue cycle management professional with solid experience in optimizing billing processes and improving financial performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Adept at leveraging analytical skills, problem-solving abilities, and effective communication to drive revenue growth. Recognized for reliability, efficiency, and proactive approach to challenges.
Overview
12
12
years of professional experience
Work History
Medical Revenue Cycle Lead
State Collection Service, LLC
12.2021 - Current
- Delivered comprehensive training programs for new hires on the nuances of insurance follow-up procedures, fostering a knowledgeable and capable workforce.
- Minimized loss ratios for the organization by meticulously reviewing aged accounts receivable reports and promptly addressing unpaid balances due from insurance carriers.
- Supported team members in claim follow-up efforts, contributing to overall departmental success through proactive collaboration and information sharing.
- Contributed to a positive work environment by sharing best practices among peers and actively participating in team meetings geared towards continuous improvement.
- Exemplified professionalism when interacting with clients in-person or via telephone, consistently displaying empathy, patience, and tact during difficult conversations.
- Optimized workflow productivity through diligent organization and prioritization of daily tasks, resulting in swift resolution of outstanding issues.
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
- Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
- Played an instrumental role in the implementation of new software systems designed to improve efficiency in claims management processes, providing valuable user feedback and suggestions for optimization.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Revenue Cycle / Coder & Biller
Synectics Physical Medicine
01.2022 - 08.2022
- Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Verified signatures and checked medical charts for accuracy and completion.
- Input data into computer programs and filing systems.
Full Time Parenting
SELF
09.2018 - 12.2021
- Career Break to be a full time parent.
Medical Office Manager
Dr. Tracie Updike, MD
09.2012 - 09.2018
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Education
Associate of Applied Science - Health Information Management
Lamar Institute of Technology
Beaumont, TXAssociate of Applied Science - Health Information Management
Temple College
Temple, TXSkills
- Accounts receivable
- Account monitoring
- Account resolutions
- Patient registration
- Insurance verification
- Denial management
- Healthcare compliance
- Data analytics
- Claims management
- Medical billing
- Payment posting
- Collections management
Timeline
Revenue Cycle / Coder & Biller
Synectics Physical Medicine
01.2022 - 08.2022
Medical Revenue Cycle Lead
State Collection Service, LLC
12.2021 - Current
Full Time Parenting
SELF
09.2018 - 12.2021
Medical Office Manager
Dr. Tracie Updike, MD
09.2012 - 09.2018
Associate of Applied Science - Health Information Management
Lamar Institute of Technology
Associate of Applied Science - Health Information Management
Temple College
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